I have Moved from Chennai to Hyderabad on 8th of October. My luggage was loaded from chennai on 3rd of October and delivered on 11th of October. I had a pack of 10 items which needed to be delivered. on delivery they gave me 10 items and i accepted them (all the packs had my LR number written on them, hence i accepted all the packets). After the delivery team was gone, i opened all my cartons and was surprised to see that, instead of my carton which had all ma important books, i was delivered someone else`s carton with imp Kitchen items (something like a Food Processor inside). I called the Hyderabad No. Immediately and told them that a wrong carton box has been delivered to me. They said that, they will check where is my box and let me know. There was no response from them and i kept calling. Initially they told me that they have my carton but since there is no delivery of my area they are not able to deliver, so as and when they get a delivery of my area they will send my parcel. But days passed but no delivery took place and they stopped taking my call. Then i called Chennai office and they made them explain about my problem. They said they will check and get back to me. But as usual no one came back with any response. Now when i call the chennai office they tell me that i need to come to chennai office and talk.
As per their policy i have paid the full amount to them. But my Carton still holds missing. Kindly help me out on how to proceed further on tracking ma carton box.
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