My father-in-law K. Seetharaman had decided to move from Chennai to Bangalore on 18th March and booked the 65 consignments through Chennai Packers & Movers 25/1, JPR Palace, Dr. Ambedkar Nagar, 200 Feet Inner Ring Road, Kolathur, Chennai - 99; Phone- 2650 5401, 2650 3401. The consignment arrived on 20th March with one carton box missing.
The cartons were not properly numbered and we had prepared a list at the point of booking which was checked with at the point of delivery at Bangalore. One carton box was missing and it was pointed out and it was duly recorded in the delivery Bill # 4674 dated 18.3.2012. Also the lid of the washing machine was found broken at the hinge and is recorded in the delivery bill.
The carton box was found on the same day and it was promised for the past 4 days that it would be delivered but to no avail. On 24th when I contacted the company's office at Bangalore @98801 00905 one Mr. Madhusudhanan started using abusive language and another Mr. Elumalai who is supposed to deliver the box said he would not do so because of our repeated follow-ups.
I urge you to take up this matter as the customer is being toyed with and abused with very bad language in Tamil and the said company is not intent on delivering the carton box or setting the washing machine lid right and evading any answers nor do they pickup their phones.
This is in gross contravention to the consumer protection act and such logistics operators are a bane to society. Request you to intervene and settle the matter with due apologies from the company for abusing the customer.
Regards,
Rangarajan (for Mr. K . Seetharaman)
Flat no 403, Siri Marvel, Site # 8,
1st Cross, Balaji Nagara,
Uttarahalli, Bangalore -61
Ph:94831 00938
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