This is about my experience with Chennai Packers and Movers, which is totally unforgettable from a concern which advertises as "No Tension Shifting" firm.
I booked for a domestic shifting from Bangalore to Chennai with Chennai Packers and Movers and confirmed the date and time for shifting. Previous day of shifting no one called me and got the from and to address (full address). I was trying to reach Chennai packers and movers previous day of shifting; I have made around 50 calls to all 3 numbers mentioned in the website. It was busy sometime, ringing sometime but no one responded. It’s on Thursday. I left Chennai and reached Bangalore on Friday. I made call on Friday morning around 10 am. I labour attended the call and gave me Bangalore contact number. I told them the from address (Bangalore) and number of boxes & rope. I scheduled around 7 pm. They came before 7 pm. Labour visited my house and he told me that he did not bring rope and brought only 10 boxes instead of 20 boxes. He rescheduled to next day (Saturday) morning 7 am. Vehicle did not reach on time. I was kept on calling cab driver and labour. Finally vehicle reached around 9 30 am, Shifting was fine and gave 2 litre of cool drinks to the labour. I have given 200 rupees tips to the labour. He confirmed that he will deliver on Sunday or maximum Monday evening.
I reached Chennai with family that I would get goods on Sunday or Monday. I have stayed in hotel near tambaram. I have given call (9840024011) to Chennai packers and movers on Sunday. One guy attended he said, he is labour and gave me another number 9840254011. He told me that he will deliver it on Monday morning. I told him that please deliver it on Monday evening because I need to go to office. I scheduled around 6 30 pm. Noone called me and confirmed timings. I was wondering and called again by evening 1 pm. He told me those Goods on the way to Chennai.By evening I called up, one guy told me that he just got the goods and delivers it Tuesday morning. Keep in mind after 2 or 3 calls only someone will attend the call. I was waiting Tuesday morning, No call from Chennai packers and movers. I have called up on Tuesday and guy told me that he will deliver it by evening once good reached Chennai office.By evening I called up one guy and ask him to latha supervisor. She was not ready to talk to customer. One labour was requesting and asked apology for the delay. He told me that Goods not yet reached Chennai office. It will reache today night (Tuesday). He will deliver it on Wednesday morning. I requested him to deliver it after 6 30 pm on Wednesday. I was wondering no confirmation call from anyone. I have given call to Chennai packers and movers by afternoon. He said, he did not receive goods and once it reached, he will deliver it. I wanted to talk to latha (99400280111) because she was one booked it. I spoke to her, she asked me consign number and told me that she will call me back half an hour.
I did not receive call from her after 1 hour. I made call to Bangalore office whether they have sent to Chennai office or not. I called up 9036983805, he is in vellore and asked to contact other person. Then I called up 9739183601. He confirmed that he sent the goods on Saturday (3rd April). He said, he will find out from latha and Balaji and call you after 5 minutes. I did not get call from him more than 15 minutes. I again calledhim. First time he disconnect the call and second time he attended the call. He told me that they will deliver it on Thursday (8th April). Because of labour shortage, they are not able to deliver it seems.
No one knows about importance of serving a customer and never care about customer satisfaction
I have not received my goods till this time.
Chennai Packers & Movers nothing but Fraudlent, Lier and threatening people….
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