Hi,
I have booked Chevrolet BEAT Diesel LS from Autovikas sales and services P Ltd, Ring Road, New Delhi. Initially i was promised for Delivery on 15th January for 2011 model and it was not delivered on time, then i was promised delivery on 20th Jan for 2012 model which has been now extended to 27th January. Earlier i applied for a car loan from ICICI bank as delivery date committed was next day and i dint want to delay the process, but now as the delivery has been delayed i told them that i don, t need a car loan and will make cash payment for same. But now instead of cancelling the loan they are telling me that now i have to take the delivery of car and loan cant be cancelled.i have confirmed from the Bank also they are saying that no disbursement has been done from their side till now.
And when i asked for the person's name with whom the dealership is interacting in ICICI Bank they refused to tell me the name of the concerned person.
And I have booked Beat Diesel LS model but now i want to upgrade to LT model which the dealer is saying is not possible as the car has been dispatched but at the same time they are not showing any documents for same. While booking the car they used to call me on phone and majority of things were discussed on phone only and now they are saying that they cant do anything on phone and i have to visit the dealership. When i visited the dealership on Sunday Jan 22nd they told me that they cant do anything as there is no one in the office because of sunday, and above all they are telling me that now i am bound to buy the car at any cost and trying to dominate the customer. As i am working in Gurgaon, it is not possible for me to come back during working hours and i cant take leave for this and when i visited the showroom on sunday they tried to make stupid excuses which were not realistic.
Now i have decided not to take the delivery of car and to approach consumer forum because the kind of answers that i have got from the dealership are not satisfying and very rude.
This is the worst experience one can ever have. If there are so many problems before buying the car then one can imagine what kind of problems will occur after sale.
Regards,
Mansi Chugh
[email protected]
0 comments