I am a goct employee and i have established a contact with the employee namely Anuradha, of the Chevrolet dealer, Auto Vikas, Dwarka showroom. I have made request to provide me with the service of pick and drop of my new Chevrolet beat, newly purchased for its first servicing which was due of 10 Jun 12 i.e after 01 month or 1000 KM run which completed on 10 May 12 also.
The Lady on the desk was rude during conversation and was not at all supporting. Rather, she was behaving as if the service being provided is a kind of help even it is being chargeable i.e. Rs 150/-.
However, instead of getting into any further conversation, I made a booking for 14 Jun12 for the service. There was no call being made by the service provider regarding giving any confirmation of the booking and had a lackadaisical attitude towards providing any service. On being approached by me, the response was not expected.
Such Kind of response is not expected by a reputed company and its employ. Secondly, I would request you look into the matter making your company to be more approachable and not let any single person to damage the image of the company.
The individual must be counseled and the Auto Vikas Dwarka outlet must also look into the matter seriously so as any citizen is not troubled in future and the reputation of the company is not hampered
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