Dulichand Motors Pvt Ltd.
Showroom
Shrachi Tower, 686, Anandapur,
EM Bypass, Near Ruby Hospital,
Kolkatta,
700107.Phone: 033-24431801 / 02 / 24431797 / 32006143/9836176501
I purchased one chevrolet spark from your showroom bearing the no.8386 (Fancy No.) IN THE NAME OF MY FATHER SATYAJIT CHAUDHURI.
Even, i have taken all the peripherials whatever your team members had said.
As, we are very much interested in Music. So, i have brought one Latest Philips DVD with LCD from abroad and it can even play DVX and MP4.
I asked your tean to give me the best amplifier and best speaker for this.
They have given X-plode Sony amps and sony speaker.2 channels though 4 channels are there in the market.
I agreed that also and now all in vain...
There was an earthing problem also at the time of delivery, so i had to work whole night to solve it.
Result--got the success.
But today, when i went out to Dhakneswar to do some puja for the car.
I was taken aback to see that suddenly the LCD tray came out. Then i saw in order to fix in the car they have open the system and even broke the plastic screws also.
After spking with your team, they told that they have discussed this with me and taken the permission to make some drill to fix it in the wall of the car.
I am a man of word and never tells lie, you can cross verify anywhere in the globe and even acan open google search engine ands type SUNIT CHAUDHURI and press enter.
Alll details are there..
I agree that, i have given the permission to use drill machine to make some holes to attach it to the wall of the car.
There are so many things, availabe to fix something in the wall.
NO PERSON WILL OPEN THE ITEM INTO 2 PARTS AND FROM INSIDE WILL FIX IT
I AM PAYING THE PRICE FOR THIS, LOT OF MARKS IN THE PLAYER AND NOT WORKING FINE.
EARTHING NOICE IS THERE LIKE ANYTHING.
THIS NOT AT ALL A GOOD PRACTISE, I HAVE BEEN FOLLOWING THIS UP FOR THE LAST 2 DAYS AND EVEN THEY HAVE MISSED SOME PHERIPHERIALS WHICH I HAVE GIVEN FROM MY SIDE TO FIX.
I HAD TO COME AGAIN TO FIX IT, BURNING THE FUEL.
IF YOU ARE DEALING WITH ONLY CHEVROLET LCD, THEN WHY YOU AHVE AGREED TO FIX THE PHILIPS ONE???
The customer who are paying the whole amount and even never asked why the price of seat cover etc are so high. Paid whatever your team member ASKED.
Pls suggest what to do, what i am thinking that i will go to your showrooma and hand over the music system to you as a gift from my end.
Just think one thing that this was a gift from son to father and if the samething happens with you--What will you do (hopefully the same thing that i am doing)
cc: General Motors India: As the car is having 3 yrs warrenty, pls suggest which will be the best alternative place for service.
If this thing happens with an Global HR IST, IBM.What will happpen to my employees globally??? I DON'T WANT THAT THIS SHOULD HAPPEN AGAIN TO ANY CUSTOMER IN THE FUTURE.
Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091, West Bengal,
India.
Email: [email protected]
Mobile: 91 (9831872389, 9230085383, 8013700368).
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