RE: K.A. Mr. Bhupendra Datta
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16-09
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Bhupendra Datta
To [email protected]
Dear sir,
Today I was promised by your service dealer to replace my 2 tyres but later asked 50% of the cost of that this is totally illegal.
Here I must clear that my problem is promised to be addressed after 7 months and now add to my trauma asking for cost or no replacement of being humiliated and reporting a problem and denied my rights given fake assurances only I am fed up now I have been pushed to last option of filing a suit I have lost faith in your service dept as they are of no use other then ditch and mislead your customers.
Now after my repeated inquiry, was assured to replace 2 totally worn tyres today but when I reached service dealer they simply denied and asked to pay 50% or no replacement
Without any fault on my part I am forced to undergo this humiliation for last six months made to visit dealer more than 20 times without any result and today mr pathak service manager shocked by telling either pay 50% or go home
This is my final notice to you to resolve this matter within seven days or appropriate legal action will be taken solely on your cost and responsibility
Bhupendra Datta
Advocate
To: [email protected]; [email protected]
Subject: K.A. Mr. Bhupendra Datta
From: [email protected]
Date: Thu, 4 Aug 12:35:07 0530
Dear Mr. Bhupendra Datta,
This is in reference to your email to us concerning your Chevrolet Spark.
We have gone through the contents of your e-mail and understand your concern, since the matter needs to be investigated in regard to your feedback, our enfranchised
dealership M/s Regent Automobiles, Faridabad is being requested for assistance & clarification on the matter.
Also, we are advising Service Manager of M/s Regent Automobiles to provide you necessary possible assistance in the matter.
We thank you for writing into us and giving us the opportunity to be of assistance.
Warm Regards
ManMohan Bhasker
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - [email protected]
www.chevrolet.co.in
From: "B.DATTA"
To:,
Date: 08/03 06:58 PM
Subject: Fw: attention service dept Head
Regards.
Bhupendra Datta
9818369009
From: B.DATTA
Sent: Friday, July 01 10:34 AM
To: [email protected]
Subject: Fw: attention service dept Head
Hello,
this problem was sent to your Faridabad dealer and also intimated to GM service
but till date no answer is received this is to inform you to take final call
as I am forced to take legal action now as I understand your dealer/service department
is not interested in resolving problem
find these attachments as well clearly proves inefficiency
of your dealer and service staff Revert soon
Regards.
Bhupendra Datta
9818369009
From: B.DATTA
Sent: Wednesday, June 15 2:26 PM
To: [email protected]
Subject: attention service dept Head
Sir,
I am owner of chevy Spark reg no-HR51AF3060
My car has been serviced all through on or before date as per your schedule still has abnormally worn out tyres
this was reported at your service department at Faridabad they merely did any thing then issuing a letter after
stating it is third party or vendor item.
same four wheels are very well checked by experts from MRF and issued a report clearly stating deficiency on your part
please find reports attached and suggest you to take required actions to resolve this problem within 15 days or I will be forced to take
legal action to recover my loss caused by service department for their deficiency.
Regards.
Bhupendra Datta
9818369009
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