I have Crossroad's service for past 3 years and get it renewed every year. However I have never got any satisfactory services from crossroad.
While selling the services, sales people guarantee of providing service within 20 mins. However, following are my experiences with crossroad
1) Once I called up for tyre puncture issue. I was told the engineer will attend me in 40 mins and was told that this is normal procedure. However, i waited for more than 2 hrs but no one turned up.
2) Few months back, again i called up for some car issue. The engineer came after 50 mins.
However, currently Crossroads proved to be worst service provider.
I got my membership renewed for this year on time. The executive who came gave me only cash receipt and told me that my old membership will be renewed again and i may not require any new card number.
Today I had a tyre puncture and called up Crossroad customer care. I was told that my membership is already expired and they will not provide any service unless i give them the card number. Obviously i was not carrying the cash receipt which your executive provided during the renewal of the services. So Crossroad customer care refused to provide any service. If this is the way Crossroad deals with customers, I doubt if anyone will be interested in your service.
Interestingly never crossroads are available over phone to discuss the matter. I doubt how the company is running without any seniors.
Crossroad makes all false commitments while selling the services. I am highly disappointed by the services and will never advice anyone Crossroad services.
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