I am not getting any response about my purchase request for Swift Dzire.. I had paid 50000 on 12th of July to patel motors. I wrote the below email and still don't see any action. --
Mr Parvash Dagi and Mr Rajesh Joshi,
I have too many concerns with my booking of Swift Dzire and I see no one is looking into these issues. If my issues are not resolved immediately, I may have to go for legal proceedings.
#1. I had booked my Car on 12th July in the Name of Computer Sciences Corporation on behalf of myself. I had given an advance Cheque of 50, 000 /- on the same date and it got encashed the very next day but my Car price got revised when I enquired with Mr Ambar for its delivery on 10th of Oct.
My question is if you had encased my Cheque of 50, 000 then why Car price was not fixed and why I was not immediately informed when price of the car was changed?
#2. I was promised the delivery of car in 45 days but on 50th day when again I called the agent, I came to know that my car will come in Sept. Please let me know why was a false promise was made to me? This is certainly an unexpected behaviour. Please confirm the date of my Car delivery immediately and be ready to pay the interest as I have to pay interest to my company for my loan amount which is in effect starting this month.
#.3 I was promised to show the colour of Car next day when I booked the car but it has been 50 days and I was not shown the colour of car yet. I had booked Blue colour car under the assumption that Agent will show me colour of car and in case I don't like it I will change the request. However, till now no action has been taken.
I am very disappointed with such a treatment to the customers at Patel Motors and that too a customer who is coming thru a corporate tie up. Please be understand that I had to cancel my earlier quotation and reprocess it. It requires lot of approvals at all the levels in my company. It was a big pain.
Please let me know what are your actions to reduce my pains and deliver the car hassle free.
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