I wish to place on record and share with you the extremely pleasant and satisfying experience I had in the process of getting my car Honda City (Regn # DL 3CV 6771) serviced at Pearl Honda, Main Ardee City Road, Sector 52, Gurgaon. Right from the time I reached Pearl Honda on 9 May 12 till I collected the car Today, it was simply wonderful.
My car is 2002 model but has been used with great care and is in real top condition. Therefore besides getting it serviced, I also wanted sound professional advice as to should it be retained or disposed off.
I was received by Deep Prakash Bharadwaj (Service Advisor) with a smile and job card prepared by him in a mere 15 minutes with total regard to the inputs provided by me. Soon the car had been test driven by Lokesh – very polite and competent and necessary advice provided. Seeing these two guys in action was professionalism at its best.
I was also met by Rakesh Kapoor, AGM – Service. He assured me of his personal attention and involvement in servicing / repairs of the car.
During the course of the job being done, some additional repairs were identified. I was kept informed by Rakesh and Deep about the nature of such repairs, likely cost and additional time required.
Today I have collected the car. It has been serviced and necessary repairs carried out to my total satisfaction. The process of billing and collection was equally pleasant with the staff being polite, responsive and prompt.
Well this has certainly been among the best experiences that I have had at a Service Station and merits commendation – please trust me as I have been owning cars for almost 40 years now.
I hope Pearl Honda will maintain the high standards in time to come as well and continue to delight the customers. I wish them all the luck.
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