I booked a cab from Easy Cab. I booked it for 17 June and made the booking yesterday 16 June. I booked it for my parents and they are traveling today from Badami house.
Just before 30 Minutes from departure I got an sms saying your booking got cancelled. I contact to their customer care immediately and they cut the phone in between. After 2 minutes I got sms saying confirmation of my booking with 5 minutes delay. Right after 2 minutes again I got another sms saying it got canceled before of unavailability of cab in my area. Earlier it was confirmed with Booking Id B000226.
I don't made any other booking for my parents and since they are new to city it is difficult for them to go on the place from where they have to go somewhere. They plan to take auto (though this is not convenient for them but they don't have any other option).
This is very bad from Easy Cab part. First they are confirming and at last minute they cancelling their conformation. They customer care cut the call in between. This is height of ignorance. I don't know how this company is managing their customers.
They need to provide us with some alternative after all its their fault. I am going to file a case
against this company. They are fooling people.
Guys!! Please please please never use their service. I was talking to my colleagues and came to know they had the similar experience with Easy Cabs before. Please use some other car rental service (any decent who cares for its customers) and please avoid their crappy service.
I have all the conversation (sms) of my confirmation and cancellation at last minute. If somebody has similar experience then you can reach to me at suchetvatish @ gmail dot com. I am planning to file a case against them.
Regards,
Suchet
0 comments