We had booked the cab to goto the railway station with pickup at 4:45am from residence. When the cab did not turn up at 4:30am we called the call centre (080-43434343) only to be told that cab is not available. Got the "Cab not available" message immediately after that. We had to struggle to make alternate arrangements at that unearthly hour facing a lot of inconvenience.
We had called to make the booking the previous day evening. Why were we not told well in advance that cabs will not be available? And, what is the point in booking the cab early if the confirmation/non-availability is sent 30 min prior to pick-up? What if someone has to catch an early morning overseas flight?
They need to review their ridiculous and "Uneasy" confirmation system. If a cab is not available, the customer should be intimated atleast 3-6 hours in advance so that alternate arrangements can be made.
Totally disappointed in Easy cabs service. Guess we'll book some other cab service in future.
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