To,
The Chief Operating Officer,
Easy cabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph: (080) 23454971
Subject: Legal notice against the false booking and not honoring the booking commitment
Dear Sir,
1) I am Sasi Kumar R and I had booked Easy Cab for 13th February via booking ID B001403 to Bangalore Bommanahalli at 11 AM. At the time of booking your customer care executive mentioned that before 30 minutes from departure, I will be getting the sms stating the driver’s name, phone number. When I didn’t get the information by 9:30 PM, I called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 9:42 PM, I got through the customer care and your call center executive stated that due to the non availability of the taxis that the booking got canceled. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs. I never received any such sms stating the cancellation of the taxi booking.
2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.
3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.
Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:
- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify you’re booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employs these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed at the time of my calling to the customer care which was at 9.30 pm.
- I was put to severe mental agony and physical harassment with myself. I wanted you to take not of this and kindly take necessary steps in preventing this for future customers
Thanks,
Sasi Kuma
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