Easy Cabs,
I booked a cab for 7.30 in the morning, 7.20 i got a call from the driver, asked for my address, i gave it and he said he will be there in 10 minutes. After ten minutes when my friend called him said he can't come because the distance from his current point and the pick up is more. I called call center again, they said they will arrange for another cab, i got a message again from them with new cab details. I called the new driver, he asked me the address i gave it and he said he will be there in 10 minutes, again when my friend called him he said he can't come quoting the same reason as earlier one and asked my friend to call the call center and use some abuse words on those call center people so that we will get a cab!!! I called call center and told thsi cab also not coming, they arranged another one... finally that guy came aftr making me wait for 45 minutes and nearly 10 phone calls. while half way i noticed the bill meter was covered! I asked the driver and he said usually he keeps it like that!!! i asked him to remove the cover and realized we are getting over charged!! once we reached the destination i realised that they Charged 100 rs extra for the same distance travelled in two different days. When I complained they said give 50 rs extra. When i called the call center and complained, they agreed for the same amount (I gave the reference number of previous travel). But when I gave the money to the driver he refused to take the money. I called the call center and this new person asked me to pay 50 rs extra, when I said previous person agreed for the previous bill he said, that person never said like that..!! they keep insisting on 50 rs extra and made me wait on the call for more than half an hour before they transfer to complaint dept and mean while driver came took the exact amount from me and abused me and drove away. After thsi also the lady from the complaints insisted I should pay 50 rs extra..!! I asked her to whom should I pay it? Should I run behind the car and pay or should I go to their office and pay since the driver already took money and abused and drove away... She hang the phone on me after i was a little vocal about the issue..
Thanks for the great service and the Trust you have shown...
Raghunath
[email protected]
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