I’m a frequent user of taxi service. The call center executive’s job is over once they inform the driver. There is no one to check if the driver started to the pick up point. 2 times I missed doc’s appointment due to the lack of coordination or responsibility.
1) Once I booked Easy cab for my cousin to take her child to a doctor. The cab was 1hr late and she missed the appointment with the doc. Later she had to hire another cab and had to go some other doc.
2) This time I booked Easy cab at least 7hrs before the schedule to take my baby to a doctor. We had an appointment at 4pm, this time also the cab did not come on time. So I called the driver he was telling he was in Cantonment railway station which is more than 10km away from my house. He said he would reach home in 15min. But did not happen, so I called him a couple of times and he did not respond. When I called the customer care they said he is on the way and again insisting me to call the driver. I did that and he did not answer the call again. That day I called the customer care at least 5 times (not exaggerating) and I even told them to forward the call to the manager which they did not do.
The doctor who we took appointment was a busy person and we missed the appointment had to postpone it.
That was the last time I called Easy cabs. I’m happy with the other cab services.
If you have anything important Easy cab is not he right choice, do not trust. Let that be your last option.
0 comments