Booking number: 1442
Date of booking: 20/5
Time: 19:00 Hrs.
My family was ready with 4 bags & waiting for the stupid EasyCab to catch the train at 9PM. 2 hours prior to the pickup time I kept on calling the most irritating & disgusting number 43434343. I am always in a long queue & finally when my turn comes, the call gets DISCONNECTED!!! always always always. Many of my colleagues too have experienced this problem. Looks like EasyCab like to play with customers this way. You never get to speak to anyone, because they know what they have done. Waiting for this cab for extremely frustrating & I was losing my nerve. Exactly 15mins before pickup time I get a SMS stating "Dear Customer, we are sorry to inform that your booking 1442 is not confirmed due to non availability of cab in your area.". Voila! I felt like the ground under my feet is tore apart. The first thing that came to my mind is, I am gonna miss the train. Is this how the heck an airport city taxi service is supposed to run? They are the so called official taxi operators at the Bangalore International Airport. And why the heck they cannot inform well in advance about the confirmation. Why just 15 mins before? EasyCabs is extremely pathetic, unreliable, disgusting, & hateful cab service provider. They have a broken process. Please DONT CALL them. Stay away from 43434343. It's a high time for the top management of EasyCabs to think about the pain EasyCab is giving to the public. When you experience this you will get to know how painful it is. It would rather be well called as PainCabs.
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