I booked a cab from Easy Cab, Bangalore for my pregnant wife. I booked it on 7 AUG in the morning for city railway station to catch evening train at 4:30 pm.
They said i would get an sms just before 30 Minutes, since i didnt get an sms I called them for the info. A lady picked the call asked me to wait for a second and just cut the call. I tried once gain a guy picked up and said I would get the vehicle details shortly... but after 2 minutes I got an sms saying it got canceled again because of unavailability of cab in my area. Earlier it was confirmed with Booking Id B001189.
This is very bad from Easy Cab's part. First they are confirming and at last minute they canceling their conformation. Their customer care disconnect the call in between and showed no response. This is height of ignorance. I don't know how this company is able to manage their customers.
They should have provided us with some alternate solution; after-all it was their fault but they didn't even bother to call us nor they felt any sorry for the inconvenienced caused to us. They are fooling people.
Guys!! Please please please never use their service. I was talking to my colleagues and came to know they had the similar experience with Easy Cabs before. Please use some other car rental service (any decent who cares for its customers) and please avoid their crappy service.
I have all the conversation (sms) of my confirmation and cancellation at last minute. Please share If somebody has similar experience as I am planning to take some action against them.
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