I had booked an easy cab from Goregaon East to Domestic airport for my flight from Mumbai to Porbandar (only 1 flight per day and only Jet airways). Booking id A021602316 Flight timing 05.55 Hrs. Reporting time at Airport min. 45 mins before the Flight timing i.e. 05.10 Hrs.
I had booked the Cab for 04.15 hrs, so that i can reach the airport easily in max. 30 mins that is by 04.45 hrs (being early morning time - without traffic) and complete the formalities at the airport and board my flight easily.
I was waiting for the Cab from 04.15 at my society gate, but no cab was there.. i tried to call at 04.20 but the chauffer did not pick the call. I waited.. i thought he must be just reaching at my society. i again called at 04.25 hrs still nobody answered the call.. then i again called at 04.30 hrs then the phone was busy. and again after waiting for another 10 mins... I called again and the gentleman answered the phone for the first time.. i asked him where he was, in reply he asked me who is speaking.. i said i had booked a cab and they have sent me your number saying that his cab would be coming for the pick up...
he said that he did not receive any intimation from Easy Cabs and hence he did not come...
Hence in frustration i had to manage myself from the remote location along with my heavy luggage and search for an auto rickshaw...
i got auto after searching for 5 mins and i boarded the auto around 04.50. The auto driver tried his best to reach me in time on the airport and charged me with 1.5 times the normal fare (Rs. 150/-) i tried my best to reach at the check in counter of Jet airways.. but by the time i reached at 05.15 hrs they had closed their counters... and regretted for not allowing me to board the flight...
had they allowed me to board the flight i would have not mentioned anything to you.. because all is well that ends well... but that did not happen... hence i had to give a call to the Easy cab customer Care and discussed this matter with one Jr. executive and then after argument he transfered the call to Mr. Yash More from Sr. Complaint Dept.
even after long discussion of 30 mins with him, he was not there with a solution... i have then cancelled my existing ticket and rebooked a flight to Rajkot for the afternoon which i got luckily as it was the last available seat... Now i simply want Easy cab to bare the additional cost of the flight which i had to cancel and reroute through Rajkot.. and bear the cost of AC cab from Rajkot to Porbandar...
0 comments