Dear Sir / Madam,
I have booked a cab from Meru Cabs on 8th September at 21:36 Hrs for a booking to be made on 9th September at 17:30 Hrs to pick me from Chinthal to Secunderabad Railway Station. Later to the confirmation made by the Customer Support Representative: Uma. I received a reference number: 458959 from 912244224422 at 21:43 Hrs. However the Customer Support representative made a booking at 5:30 am and deployed a cab and chaeufer who called me on my mobile in the early hours at 5:00 am with regard to pickup.
I explained to the chaeufer that i requested cab for evening not in the early hours for which he apologized.
Later to that i called back the Meru Cabs Customer support and explained the situation and they have re-booked the cab. I have been asked to specify the timings of booking for which i asked the CSR (Arif) to book it in the evening at 18:30 Hrs for which he confirmed that booking was made however, no reference number was forwarded to my mobile.
I had to call back the meru cabs at around 11:00 am and ask them for reference number for the booking made for which CSR (Sruti) has processed by request and she had forwarded the message by 11:15 am. The reference number sent across to my mobile was 461037.
At around 17:57 i received a message to my mobile that Mr TSRK Prasad will reach me with cab number: AP28VA0048 and mobile number 9490375439. However, there were no signs of call or cab. I had to call to the mobile number given in the message for which there was no reply or answer from the mobile.
I had to call back to the meru cabs customer support at around 18:40 Hrs on 9th September and explain that cab driver had not arrived to my location for which they assigned me another cab bearing cab number AP28VA0848 and cab driver Praveen E and his mobile number 9700092718.
The cab driver called me stating that he is Bollaram and he had to pick me at Chinthal which is too far and as it is the peak hour with regard to traffic he cannot pick and drop me in time to the railway station.at my train is at 20:15 Hrs.
As i do not have any option to reach to the main road to board an auto or take a cab, i had to carry the luggage i.e, . 1 big baggage, 2 small baggages with my 16 months kid and i am already on fast as it was month of ramzan. helpless walked till the main road which is more than 1/2 kilometer and board an auto at around 19:15 hrs with loads of tension in my mind.
At around 19:35 Hrs the auto rickshaw brokedown and he could not go further. So he had to stop another auto and asked us to board it. I reach at around 20:10 to railway station and run to the train which is on Platform # 9 and we were on Platform # 1.
I had to again run with all my baggage and my kid to the train and catch it. I did that with lot of effort and strain because of the unfulfilling promises made my these cab services which call themselves as Premier cab services. They should be termed as sub-prime cab services who cannot fulfill the request to all its customer but try to bluff them for no reasons.
I would like to log a case in consumer court on these people for creating trouble to me on the day of fasting running on the roads and platform with all the luggage which i have never done.
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