Sub:- attempting a fraud with me
I am Durgesh Kumar, I am using a Car Wagon-R (DL-5CF 2357) from your authorized Dealer and at the time of purchasing I install the Sony Stereo (CDXV4800), Serial No. 1599114 on 18.5.2008 from Your Authorized Dealer M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095, having two years warranty, because your name is very known to all, and your service is very good & fast, very faithful to customer. But now I am facing some problem that regarding my stereo that is not working properly. It has a problem of not reading CD properly and taking lot of time of reading the CD. Because of that I has gone to your Authorized Dealer (M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095) on 10.7.2009 for solution of problem. They are taken my stereo for servicing, and when I am talking about the time period they told to me that my stereo is sent to the Sony’s authorized Service Center for solution. They told to me that all the process of servicing had taken maximum 2 days but now already 4 days gone passed. Today I am going to your Authorised Dealer and trying to coordinate with Mr. R.P. Aggarwal, but he was not attended me properly, when I am asking about my stereo he is trying to ignore me for two and half hours, when I request him to know the status of my stereo after that he makes angry and then I argue with him he abused me and he trying to beat me with the staff member I feel embarrassing. This is my bad experience of whole life and I am thinking what mistake I have done by purchasing your product. Now I am suffering from poor your service. It is your service how disgusting it is. Now I am lost the faith in your company.
Thanks & Regards
Durgesh Kumar.
D-35, West Jyoti Nagar (HB)
Loni Road, Shahadra, Delhi-110094.
Mobile:- 09999600849.
Regd address:-
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275 and 46150276
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