This is One of the worst part of Hero Honda. Toget in to details this is Incident in ACE Motors, Krishna Nagar, Hyd.
Day1: As i entered in to cometobike servicing zone in hero honds, I was looking for someone who can assist me, Unfortunatly I di'nt find any one, i ask few of the mechanics whowere there but i thye had no answer
Day2 : Came to showroom luckly i got some one to answer me, but he said to any bike repair related issue you need to speak to manager, so he asked me come the next day early morning, So i left agian disappointment
Day3 : Its 9Am iam at the servicing center i got to meet the manager, I felt as if meeting manager will fix my issue. I explained him that during the last serving there was some problem with clutch plates and had been changed at your servicing center and its not even month Again the Clutch plates got Damanged, He said come nextday so that we can ask the mechanic to check. I again a huge disapointment, And that, i lost the trust in "HERO HONDA", I felt what was the reason i purchased hero honda bike for this kinda poor performance of the bike as well as the serving crew in center. Itwas damm frustrating . i left serviceing center leaving the TRUST there itself saying lets seethe next day . (NEXt day asked me meet at afternoon)
Day4 : eneterd the station hoping some one would be able to help even then, I got te answer manager was not in the office, I tried to talk to floor supervisor, No use of it, Finally MD of ACE motors even then no help to bother a customer, (**do you thikn every one is busy, YES they are busy Watching TV in customer rest room **)... WORST WORST WORST experience. I asked for a escaltion point no one to gimme to numbers, i asked few people in the showroom and finally got some some which is useless, (even i call no one attends the call). They asked to visit the servicing center on DAY 5..
If possible take this issue to the person who can really take some action on this. OR advice me what can be done...
For any conformation you can mail me [email protected]
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