Hi,
I am writing this email to inform about the inconvenience I had to face while travelling OR Tambo Johannesburg (South Africa) to from Mumbai (India) by flight ET808, ET610 on 2 Oct. The airlines confirmation number was MOKKHJ. I reached OR Tambo airport at 11 am on 2 Oct to board on to flight. When I checked In, I was not informed that the flight has been delayed. Flight was delayed from Johannesburg to Adis Ababa. I had another flight from Adis Ababa to Mumbai by Ethopian Airlines only. I informed the airport authority as well as the air hostess that I have connecting flight from Adis Ababa to Mumbai and flight from Johannesburg is running late. So will that affect me in catching flight from Adis Ababa to Mumbai. I was informed that as it is same airlines, they will wait for you. I reached late in Adis Ababa. When I reached Adis Ababa, I was informed that my flight for Mumbai has already left. I was all alone in different country. Then I asked the airport authority for help. They told me to go to interline office. When I reached the office, I was informed that there is not flight to Mumbai now. Next flight to Mumbai would be the next day. The official offered me for a stay in hotel. I had some urgent work in India, so I denied it. I was completely traumatized. Then after a lot of request, airport authority gave me option to fly till New Delhi, India and from Delhi I was given connecting flight of Mumbai.
It was horrible day. Somehow I reached Delhi. When I landed in Delhi, my luggage was missing. One more challenge I had to face. I lodged complaint for my lost baggage. I took flight of Mumbai after lodging the complaint. I had no clothes with me. I was very upset. When I reached Mumbai (India), I moved to my place Pune, Maharashtra (India). I did not have any clothes. Nearly after 6days, I got my luggage. When I got my luggage, some of the stuff was missing in luggage. My chocolates, one alcohol bottle of Absenth, few of my clothes were missing.
This is highly unacceptable service given by Ethopian Airlines.
I was harassed both mentally and physically. I need to think now, before choosing Ethopian airlines. My impression for Ethopian Airline is very bad. Ethopian airlines lacks in services.
I don’t know how my time loss and harassment done to me can be compensated.
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