I purchased a Matrix battery for my Skoda Ridewr. The car was bought earlier and the OEM battery was the same model and hence I opted for Exide. The purchase took place on 24th October.
In 2010 sometime during I had starting problems (cold start) and went to the delaer (M/S Battery house, Royapettah, opp Music academy, Chennai.) Since his repsonse was poor, I called the exide helpline. The person came and checked the battery and suggested I check the alternator and declared that there is no problem in the battery. I took the car to the SKODA service point (M/S Gurudev motors) and they found no problem in the alternator. but the problem was lesser after the service. Subsequently during March I found that the cold start was getting difficult and on April 21st I took the car again to M/S battery house. Tehy checked the battery and felt there could be an alternator problem and asked me to drive for some more time. They felt I am not driving the car sufficiently and hence there may a small problem.
I was not convinced, and on Saturday, 23rd April I reported again and asked them to look in to. They requested me to come on Monday as they claimed there was shortage of lablor/technician to attend to the problem.
As I was out of station for couple of days, I reported again on 26th, Tuesday and asked them to attend to the problem. This time they chekced up thoroughly and said the battery seems to have some problem. But they refused to take action and asked me to get in touch with the Ambattur office of EXIDE company directly. The reason they quoted is as below:
"The battery has a 30 month warranty and apparantly it expired on 24th April. They felt that I can be given the service provided I agree that the problem was discovered only on 26th April and prepared to face the fact that I may not get full warranty replacement. "
What a joke. first of all they delay the process. And then they declare the justice.
Please let me know what I should do in this regard. I have just made a call to EXIDE customer complaint on 3124111. Their response was that they can not help it. They will attend to problem only if it is with in warranty period and wondered why the dealer did not help in the first place.
Please
A KRISHNAN
Chennai 28
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