& On Tue, 1/27/09, rajneesh madhok wrote:
From: rajneesh madhok
Subject: MISBEHAVIOUR BY YOUR SERVICE ENGINEER/ DEFICIENCY IN SERVICE/
To: "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]"
Cc: "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]"
Date: Tuesday, January 27, 11:22 PM
MISBEHAVIOUR BY YOUR SERVICE ENGINEER/ DEFICIENCY IN SERVICE/
REQUEST TO PROVIDE SERVICE AS PER CONSUMER PROTECTION ACT, 1986 (AMENDED) GUIDELINES
Honourable Exide Officials,
Regards!
Further to my E-mail message sent to you. On 27th Jan I got a call from 0181-2237870 at 10:04 AM at my Mobile Number 094173-06415. As I could not attend as my Cell Phone was lying at home and I was in office. Then that Gentleman called me at my office Phone 01824-262569. He talked with me and noted my contents and assured me to provide service.
On 27th Jan at 2:23 PM I got a call from 09915529909. The gentleman enquired the matter and assured me that the Service Engineer will call you.
On 27th Jan at 3:17 I got a call from 09780499741, the calling gentleman enquired the matter and assured me that the Service Engineer wil call you as at present he is in Kapurthala. He said that he has instructed to the Service Engineer, on reaching Phagwara he will call you.
On 27th Jan at 4:29 PM got a call from Jalandhar Contact Number: 0181-6548654 the calling person misbehaved with me. The conversation is as under:
1. Calling Service Engineer: Qusestion to me: Whether you have complained regarding defective Battery of Exide.
Madhok (My self): Yes, I have reported the matter.
2. Service Engineer: Have you submitted the Purchase bill and Waranttee Card to the dealer.
Madhok: No, I have not submitted.
3. Service Engineer: Why not?
Madhok: Sir, it is no where mentioned that the Purchase voucher and Warantee card in original will have to be submitted for getting the Sevice. Secondly all the records have been in the company's record as well. As at the time of puchase on part of Warantee card (The pull out portion), the dealer used to keep with him. The Sale voucher is available with the dealer. I have mentioned the date of purchase and it has been written on the Battery with BALL POINT PEN which has been lying with the dealer. The complete biodata of the sale and warantee card can be traced out from the company's record.
4. Service Enginer: Your warantee has been lapsed as you failed to prove the Purchase of the said battery and Warantee Vourhcers.
Madhok: Sir, What is the solution now? Your battery can not get entry in our Sevice Station without the submission of Purchase voucher and Waranttee card.
5. Madhok: Sir, it means if a child can not prove that he is the son of this mother or father then the parents have no responsibility for upkeep and can shatter his responsibilities to someone else.
Service Engineer: We are not responsible, to provide service.
Sir, I am impressed with the service EXIDE BATTERY OFFICIALS ARE PROVIDING. Thanks for the prompt response and the service provided by Exide Battery.
Thank you Sir, I shall lift my battery from the dealer today as is where is basis. thanks for your Customer friedly behaviour. May God bless you all and you continue to provide such a good service to the customers.
Kindly send me the copy of rules and regulations framed by the Central or State Govt. under the Waranttee Clause. As warantee of my Battery has been lapsed it might be according to the rules framed by the Govt. guidelines. I shall be obliged to get your early response at the earliest.
Sir, I purchased Exide Battery due to its reputation. But the fact is that your sevice Engineer and officials know everything and dodze the customer on one pretext or other. WHICH IS DEFICIENCY IN SERVICE.
Kindly send me the copy of Conditions framed by Govt. under the Consumer Protection Act 1986 (Amended).
Why not the Exide Battery admit that there is a manufacturing defect in the battery. Why the customer is being harassed. Why the questioning is made on the customer. What is customer's fault. Whether the service station officials are directed to misbehave with the customers and in this way the company wil delegate its responsibilities on the customer's failure to provide documents. Where it is mentioned that the customer has to submit the documents in original to the Service Engineer to entertain the complaint. If he fails to do then there is no responsibility of service provider.
I request you to please favour me by providing the "Adequate battery Sale & Service conditions rules and regulations"
Kindly provide the detail about the average battery life of Exide Invertor IN 1500 PLUS Battery.
Sir, this is due to sheer negligence from ur end. Should I aproach to the authorities for getting justice and claim compensation for the mental and physical torture by EXIDE OFFICIALS.
Due to the negligence of Exide officials and Service Engineers We are suffering from complete black out during night and most of our light connections are not working due to the connections with batter-invertor. As we are living and our nights are dip dark, the Exide officials are playing with our sentiments and making the mockery of our pleadings.
This is ust to inform you the kind of servie Exide Owners are getting from your service providers need major improvements. I understand that satisfying all the customers is not easy task, but the basics of the Service Provider should be addressed properly as on depending on your service. As with Invertor-Battery mishappening like theft and getting hurt due darkness can not be avoided. So, kindly be kind enough to provide the service as per the rules framed by the Govt. under Consumer Protection Act, 1986 (Amended).
Thanking you,
Yours faithfully,
(RAJNEESH MADHOK)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD, PHAGWARA-144401 (PB)
B-XXX/63, NEHRU NAGAR, ST. NO. 2, RAILWAY ROAD, PHAGWARA
Ph: 01824-262569 (O), 268210 (R), 094173-06415
Tele-fax: 01824-262569, E-mail: [email protected]
& On Sun, 1/25/09, rajneesh madhok wrote:
From: rajneesh madhok
Subject: After Sales Service kindly be provided to maintain reputation
To: "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]"
Cc: "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]", "[email protected]"
Date: Sunday, January 25, 9:57 AM
To BY SPEED POST 25TH JAN
http://inconsumercomplaints.com/complaints/exide-batteries-c133442.html 1. Mr. Gautam Chatterjee,
Director-Industrial,
Exide Industries Limited
Exide House,
59E, Chowringhee Road,
Kolkata – 700 020
Board No.: 033 – 22832120 / 22832133 /22832136 / 22832238-39 / 22832150-51
Fax : 033 – 22832632 / 22832637
E-mail: [email protected]
2. Mr. Sudhir Kalla – Regional Sales Manager
EXIDE HOUSE, 3E/1 Link road, Jhandenwalan Extension, New Delhi - 110055.
Phone: 011 - 23627095/7096/7098, 011 - 51540626
Mobile (91) 9810271505
Fax: 011 – 23555703
E-mail: [email protected]
3. Mr. Kulbir Singh,
EXIDE HOUSE, Dada Motor Garage, BSF Chowk, G.T. Road, Jalandhar-144001
Phone: 0181-5534983, 2237870/74
Mobile (91) 9888036969
Fax: 0181-2459571
E-mail: [email protected]
4. Onkar Enterprise.
Satnam Market, Ladau Wali Road, Jalandhar City, Punjab.
Mr. Kulbir Singh
Phone: 0181-46258900
Mobile: (91) 9888036969
E-mail: [email protected]
Posted: 01-24 by RAJNEESH MADHOK Send email
EXIDE INVERTER BATTERY; AFTER SALES SERVICE KINDLY BE PROVIDED TO MAINTAIN REPUTATION
EXIDE INVERTER BATTERY-RAVINDERA AUTO ENGG. WORKS, PHAGWARA
EXIDE BATTERY INVA 1500 PLUS NOT GETTING CHARGED. AFTER SALES SERVICE SHOULD BE MADE AS PROMISED TO MAINTAIN REPUTATION.
I had purchased a new Exide battery from Ravindera Auto Engg. Works, Phagwara in Feb. Let me confess that I feel myself miserable as I have purchased the battery of a reputed company of India and now the company's dealer and officials are not cooperating and not giving the service as promised at the time of sale of the product. Why not the Company like Exide care for the credibility of the company and its management.
The comments are sought by the company officials what to do at this stage as said battery is within warantee period. From the two months of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.
After complaining this to the dealer M/s. Ravindera Auto Engg. Works who has been adviced to replace the said battery with company we handed over the same to him.
We have done several followups and reminders and every time we get one or other excuse. The brother has gone to Delhi. He will come back and after wards the battery will be checked, this or that.
Such type of excuses mar the company's reputation as well as of the dealer who continues to make this or that excuse.
RAJNEESH MADHOK,
(REGD. MEMBER CORE-CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE-GOVT. OF INDIA & ANTI-CORRUPTION BUREAU (GOVT. OF INDIA)
MADHOK HARDWARE & PAINT STORE,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH: 01824-262569 (O0< 268210 (R), 094173-06415
TELE-FAX: 01824-262569, E-MAIL: [email protected]
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