Dear Sir,
I booked an i10 2010 model at Sunrise, Patparganj in the name of Shruti Chaudhary (self) few days ago. I had also given the booking amount of Rs5000 to the dealer but now my husband is relocating to Mumbai as he has joined a new company at Mantralaya, Nariman Point so I wanted to cancel the purchase. The supervisor at the dealer ship refused to re-imburse the full amount and charged Rs 3000 as the cancellation fee. Moreover, the way he behaved was not appropriate. He was very rude and ignorant towards what we were saying. We are very disappointed with the code of conduct people at Hyundai carry. Hyundai is one of the leading car manufacturers and these kind of behavior is not expected from them.
Please let me know if every dealership of Hyundai follow the same rule of cancellation, is it a company policy? If yes, then why is Hyundai only charging on cancellation whereas companies like Maruti, Honda don't charge at all.
Waiting for your kind response,
Shruti Chaudhary
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