DEAR SIR,
FAST TRACK CALL TAXI SERVICE HAVE OVERCHARGED ME OVER AND ABOVE THE AGREED TERMS AND THEY ARE NOT REFUNDING THE EXCESS AMOUNT EVEN AFTER OUR COMPLAINT. KINDLY INTERVENE AND RESOLVE THIS MATTER.
REGARDS
SK CHOWDHARY
IN VIEW OF YOUR NON RESPONSE IN THIS MATTER WE ARE REFERING THE MATTER TO THE CONSUMER FORUM FOR DOING THE NEEDFULL.
REGARDS
&--Original Message&--
From: SE MARKETING PVT LTD [mailto: [email protected]]
Sent: Saturday, February 04 5:05 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: RE: COMPLAINT-BOOKING NO 1716 AND 1718
WE ARE SHOCKED TO SEE YOUR CASUAL ATTITUDE TO OUR COMPLAINT- IF YOU HAVE TO VERIFY THE MATTER WITH THE ACCUSED-THERE IS NO PURPOSE.YOU MUST VERIFY THE FACTS FOR YOURSELF.
PL READ OUR COMPLAINT AGAIN AS THEY HAVE CHARGED US 500 200 EXTRA EACH.
IF THE AUTHORITIES ARE CHARGING THEY MUST BE GIVING A RECEIPT-PL SHOW US THE SAME.
THE AMOUNT OF RS 500 FOR GHAT CHARGES IS FOR THE VEHICLE GOING UP THE SECOND TIME, AS INFORMED BY DRIVER-NOT PAID TO ANYONE?
MOREOVER WHY HAVE THEY CHARGED OVER AND ABOVE THE AGREED CHARGES WITH YOUR COMPANY?
PL ARRANGE TO REFUND THIS AMOUNT TO ME.
I AM ATTACHING THE SCANNED COPY OF THE ACCOUNT GIVEN BY THE DRIVERS AND IN THIS THEY HAVE NOT SHOWN THE AMOUNT OF 1000 500 TAKEN BY THEM AGAINST PERMIT CHARGES.
IF YOU ARE UNABLE TO DO ANYTHING IN THIS MATTER, PL GIVE ME THE CONTACT DETAILS OF THE OWNER OF YOUR COMPANY, SO THAT I CAN APPROACH HIM FOR A SOLUTION.
REGARDS
SK CHOWDHARY
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Saturday, February 04 3:52 PM
To: [email protected]
Cc: [email protected]
Subject: RE: COMPLAINT-BOOKING NO 1716 AND 1718
Dear Sir,
After verifying with the drivers they told the amount of 200 Rs. was taken for going to Darshan for the second time where the authorities charge.
WARM REGARDS
CUSTOMER CARE TEAM
KODAMBAKKAM
CHENNAI
&-- Original Message &--
From: SE MARKETING PVT LTD [mailto: [email protected]]
To: [email protected]
Cc: [email protected]
Sent: Sat, 4 Feb 15:21:11 0530
Subject: RE: COMPLAINT-BOOKING NO 1716 AND 1718
IT IS DISSAPOINTING TO NOTE THAT YOU HAVE NOT BOTHERED TO GIVE A FINAL REPLY ON OUR COMPLAINT AS YET? YOU HAD TAKEN FULL DETAILS ON PHONE INCLUDING THE DRIVERS MOBILE NO, ETC.
REGARDS
SK CHOWDHARY
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Thursday, February 02 1:58 PM
To: [email protected]
Cc: [email protected]
Subject: RE: COMPLAINT-BOOKING NO 1716 AND 1718
Dear Sir,
Was the additional permit charge taken by the Tada official or the driver please clarify.
WARM REGARDS
CUSTOMER CARE TEAM
KODAMBAKKAM
CHENNAI
&-- Original Message &--
From: SE MARKETING PVT LTD [mailto: [email protected]]
To: [email protected]
Sent: Thu, 2 Feb 11:35:55 0530
Subject: COMPLAINT-BOOKING NO 1716 AND 1718
Dear sir,
I had taken two cars xylo and logan - on 30/1 and 31/1 for tirumala.the drivers charged me rs.500 extra for 'extra ghat journey' as we went to tirumala twice. Further they charged 500 1000 rs for permit charges instead of 300 800 as informed by you.
As per our understanding if the total kms was within 500kms I should not have paid anything extra.
Kindly clarify.
Sk chowdhary
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Sunday, January 29 10:05 AM
To: [email protected]
Subject: outstation tariff details
Dear Sir,
The travel distance was mentioned below in my earlier mail with a minimum 250 kms per day.
Up & Down
for Logan would be 9 Rs.
for Innova 12 Rs.
If the travel finishes in 1 day you can pay as per the km traveled as minimum is of 250 kms
If continued for 2 days 500 kms. minimum
WARM REGARDS
CUSTOMER CARE TEAM
KODAMBAKKAM
CHENNAI
&-- Original Message &--
From: SE MARKETING PVT LTD [mailto: [email protected]]
To: [email protected]
Sent: Sat, 28 Jan 13:22:58 0530
Subject: BOOKING-URGENT
DEAR MR.AMEER,
AS DISCUSSED ON PHONE NOW, WE CONFIRM THE VEHICLES AS FOLLOWS-
ONE A/C INNOVA AND ONE A/C LOGAN
30-31 JAN- CHENNAI-TIRUPATI-TIRUMALA-SRIPURAM-CHENNAI-TOTAL PAX 9
CARS TO REPORT TO HOTEL CHECKERS, CHENNAI AT 7.30 AM ON 30/1/11
RATES WILL BE AS PER YOU BELOW MAIL. FOR LOGAN YOU HAVE INFORMED 450KMS X RS.9.00 PERMIT 300 300X2 DRIVER ALLOWANCE TOO PARKING AS DISCUSSED WITH MR.VENKETESH TODAY AT 1.00PM.
PAYMENT WILL BE MADE IN CASH ON RETURN.
BOTH CARS SHOULD BE IN GOOD CONDITION AND DRIVER SHOULD SPEAK ENGLISH.
PL CONFIRM.
REGARDS
SK CHOWDHARY
09336121257
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, December 13 9:17 PM
To: [email protected]
Subject: RE: TAXI CHARGES
Dear Sir,
Please note our outstation timing starts from 00:01 am to 23:59 pm if you need the taxi at 29 then 3 days package will be applied.
The approximate kms would come around 450 kms.
But for a 3 day package you have to pay minimum 750 kms
I am giving the tariff of 2 days :
450 * 12 = 5, 400.00
Permit as per seater 6 1 800 Rs. & 7 1 2500 Rs.
Driver allowance 2 * 300 = 600
Toll & parking will be extra
WARM REGARDS
FAST TRACK
CUSTOMER CARE TEAM
KODAMBAKKAM
CHENNAI
&-- Original Message &--
From: SE MARKETING PVT LTD [mailto: [email protected]]
To: [email protected]
Sent: Tue, 13 Dec 16:48:30 0530
Subject: RE: TAXI CHARGES
KINDLY INFORM APPROX TOTAL CHARGES AS PER OUR PROGRAMME.
REGARDS
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, December 13 4:26 PM
To: [email protected]
Subject: RE: TAXI CHARGES
Dear Sir,
Below mentioned are the tariff for Innova AC.
Timing starts from 00:01 am to 23:59 pm for a one day package.
Minimum outstation package starts with 250 km.
Other State permit charges of 800 Rs. are to be paid as extra for INNOVA (
6 1)
Other State permit charges of 2500 Rs. are to be paid as extra for INNOVA (
7 1)
Drivers allowance of 300 Rs are to be paid as extra.
Toll & Parking charges while on travel are to be paid as extra.
For bookings contact 044-2473 044-28889999,
WARM REGARDS
FAST TRACK
CUSTOMER CARE TEAM
KODAMBAKKAM
CHENNAI
&-- Original Message &--
From: SE MARKETING PVT LTD [mailto: [email protected]]
To: [email protected]
Sent: Tue, 13 Dec 16:02:20 0530
Subject: FW: TAXI CHARGES
Dear sir,
Pl inform Charges for Innova taxi for going to Tirupati and coming back to chennai via Vellore golden temple. Starting 29th evening or 30th morning and return by 31st evening. How many seater is this?
Regards
SK Chowdhary
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