My family is in the Fiat family since 1990 by purchasing Premier Padmini from TVS, Madurai. Fiat Uno was purchased in the year 2002. Fiat Petra was purchased in the year 2005. All from TVS, Madurai, TAMILNADU. Our relationship with the TVS is since 1990. The above car was purchased by me in the year 2010 as a Second owner and from the day one it was serviced by the TVS. So far I have spent more than a Lakh as service expenditures and till today the service expenditures are not stopped. The latest service was started on 08.06.2011 with an assurance that the car will be returned within two days. Problems are identified one after another and after getting approval the problems were rectified. Finally an assurance was given that the vehicle will be delivered on 13.06.2011. The service engineers and their superiors are very irresponsible and they are not bothered about the vehicle owner's importance. My above car is concerned, it was given for service six months back with a complaint that the Air Condition is not upto the satisfaction. TVS told that the AC is perfectly working. For the same problem it was once again given, same answer was given by the TVS. On 08.06.2011 alone the TVS said there is a leakage in the AC coil. Anybody can easily understand that the TVS is waiting for the death of AC coil and finally spelled out that the problem is from AC coil. It is unfortunate that the TVS is doing the above falsehearted. The service engineers of TVS wanted to deliver my car in a casual manner on 14.06.2011 at 5.30 p.m. at my residence which was refused by me. I want to know whether the TVS is like other ordinary roadside mechanic or a professional? I will be happy if I get the answer for the above within 24 hours.
Unfortunate Customer
Ananth C. Rajesh
Advocate,
No.623-B, 1st Floor, East 2nd Cross Street, Behind ICICI Bank, K.K.Nagar, Madurai - 625 020, Tamil Nadu, India.
Email :- [email protected]
0 comments