Hi,
I don't have any personal problem with either company as Ford or Ganges Ford as a dealer.
But After buying Ford Figo 1.4 EXI, I have faced lots of troubles and it is forcing me to lodge a complain or else take lawful action.
During my purchase of the car from Ganges Ford, Kolkata, I have been told that it will give 14-16 km mileage on an average within Kolkata City with AC.
Here is the list of poblems
1) I got mileage about 10-12 kmpl within Kolkata City. My car have travelled arround 2100 km and 1st service has been done.
2) Within 1.5 month after purchasing my car, My Car broke down on the middle of the road. Later found that Fan-Belt got torn (damaged). My whole day office gone. 1st bad experience after purchasing the car.
3) On third month, again I have faced car break down problem. Now found that problem was on battery as battery got dried fully. How within 3 months, battery got dried.
I want to exchange my car as it is nothing but giving problems after purchasing itself.
and moreover I want to put a name on this complain, Praveen Kumar (from mileage testing, ford service centre, Gnages Ford). Mr Praveen Kumar is literraly don't know how to talk to any consumer. He is acting with too much rude mentality when I called him for a mileage testing.
For me, I will not recommend anyone from my company (IBM), friends or relatives to buy Ford and face this type of issue and make life miserable.
Waiting for a prompt response from you and hope Ford will come up with good alternatives and will help me to change my thinking about Ford.
Thanks!
Charbak Roy
Car: WB 06F 8085
Ford Figo 1.4 EXI
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