Sub: regarding deficiency, carelessness and misrepresentation in regular service of my ford fiesta rag no. MH 15 CD 9577..
Reference: ford fiesta rag no. MH 15 CD 9577 serviced dated 01-06 vide invoice no: CRIAB0120400. K.M 45937.
Dear Sir
Under the above reference subject I most respectfully submit and invite your kind attention towards the actual fact of your company services.
1. That I own above mention vehicle which was purchase from your company dealer M/S Moharir ford Nasik in 2009. From since I regularly did servicing of above said vehicle thru your dealar workshop.
2. That but recently last time on 01-06 with prior appointment I handover my vehicle to the your dealar for regular service. At the time of hand overing the vehicle I bravely discuss following problem with dealer service adviser miss pray ghorpade.
I. Regular servicing of 50, 000 k.m.
II. Wheel alignment and balancing.
III. Replacement of rear logo.
IV. All door setting.
V. Noise in front suspension
VI. Noise in dash board.
VII. Proper fitting of front bumper.
VIII. Replacement of front toughing cap.
IX. Your advisers suggest me to get package of SUPER PLUS for misslenious work and accept it and give confirmation for the same.
3. That after giving all this instruction I also ask about the delivery time of vehicle the your company adviser told me that it will be inform me latter on due to heavy workload. She is unable to give commitment and I agreed the same and left your workshop in morning.
4. That whole day not any signal call to be made by your adviser to me regarding delivery of vehicle then after long waiting I make a call to your dealer workshop and talked with service advisor and your adviser told me that she will call back me in 10 minute and told about delivery of vehicle but still 5:30 p.m no cal had been made by tour adviser then again I made cal to workshop and talked with her then also again she told me to will cal me after 10 minute. And lastly she called me about 5: 50 p.m and giving information that car is ready for delivery and told me the bill amount of Rs. 4600/-.
5. Accordingly I reached to your dealer workshop about 05:45 P.M to pick up my car. I asked adviser about bill then she simply hand over the job work file in to my hand and told me to get bill prepare from account department, I think she is very much busy.
6. Meanwhile I went near my car and observing the vehicle from outer side and I am very much disappointed and surprised to see that my car bumper position is same as I left in morning and no toughing cap was replaced and also no door setting has been done all this thing I noticed to the work shop manager they made me promise that this thing will not happen again in future.
7. Before making payment I read all job sheet which was entrusted by your work shop adviser in my hand in which the check list of work was teak in box of form by your officer in which all the work had been done by mechanical and their also signature appear of supervisor it will very surprise thing without proper inspection your dealer employee playing the mischief with customer it will very harmful for your company brand name and reputation.
8. Hence it is prayed that.
It is a primary duty of your company that not to concentrate only on sale of vehicle but its need to satisfy your customer by giving after service and thus it is duty of company to care of customer values and respect the customers time. Hence pleas ensure that every customer will fully satisfy by your service and for that purpose your company will make some surprised visit to your dealer showroom. If possible then please give me a written feed back regarding my complaint.
Thanking you.
sudarshan m. patil
9960047777
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