The copied contents from the email communication in the appended text is self explanatory. It indicates in a vivid manner how even the communication at president desk falls on the deaf ears as there has not been a single response after acknowledging and assigning the complaint No despite repeated reminders.
There has not been any response for a matter which is a small matter. Is it so that the option to share your grivience to the MD emailk id is nothing but an eye wash and all the communication remains in the cold storage without any action. Inaction will substantiate this inferance and must be shared with masses at large this inactin as an evidence.
& On Mon, 26/4/10, Charanjit Sehgal wrote:
From: Charanjit Sehgal
Subject: Re: Reply from Ford India - 9389455
To: " From (.)President's desk"
Cc: " Care (.)Customer"
Date: Monday, 26 April, 10:35 AM
IT HAS BEEN NEARLY A WEEK AND THERE IS NO COMMUNICATION IN RESPECT OF YOUR FINDINGS IN THE MATTER. PLEASE ADVISE WHAT SHOULD BE PERCEIVED AND ACCORDINGLY WE HAVE TO PLKANB OUR ACTION PLAN. AN EARLIEST RESPONSE WILL BE GREATLY APPRECIATED OR ELSE IT WILL BE ASSUMED THAT YOU ARE NOT INTERESTED TO LOOK INTO THE MATTER AND WE ARE FREE TO INITIATE ACTION WITHIN LEGAL FRAMEWORK AND ALSO TO APPRISE MASSES AT LARGE OF OUR EXPERIENCE.
REGARDS,
C.K.SEHGAL
& On Tue, 20/4/10, President's desk, From (.) wrote:
From: President's desk, From (.)
Subject: Reply from Ford India - 9389455
To: "Charanjit Sehgal"
Cc: "Customer, Care (.)"
Date: Tuesday, 20 April, 9:54 AM
Dear Dr. C.K.Sehgal,
Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director regarding your vehicle bearing the registration number MHo4DR4076. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.
We would revert back to you after we receive relevant information from our dealership. Your concern number is 9389455.
Assuring you of our best services and continuous support at all times.
Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Charanjit Sehgal [mailto: [email protected]]
Sent: Monday, April 19 7:09 PM
To: President's desk, From (.)
Subject: Fw: Ford Fiesta MHo4-DR 4076
Appologies.forgot to attach the scanned copy of the letter acknowledged by Mr. Iyer GM, Bhawana Ford, Nerul, navi Mumbai. The same is attached herewith and the matter has been elaborated therein as well.
& On Mon, 19/4/10, Charanjit Sehgal wrote:
From: Charanjit Sehgal
Subject:
To: [email protected]
Date: Monday, 19 April, 7:00 PM
Dear MD,
Today's experience has been very depressing. Due to convenient location I have been getting vehicle serviced from Bhawana Ford, Nerul, Navi Mumbai.
During last week I told my driver to use the duplicate key which does not have remote facility. To our utter amazement the lock was not opening at all. The same was experienced while trying with remote key without using remote facility. The matter was reported and was agreed that it was an inherint problem and the mechanic felt sorry that at the time of delivery this aspect went unnoticed. At that time I was in a hurry to go for a meeting and was requested to send the car at later date. This all happened on Friday April 16 at 5pm. Similarly driver had been complaining that after servicing clutch has not been operating properly. This was also communicated.
Today driver took the car to the workshop and was told that lock wiring was not proper. For correcting the inherint problem in the car due to carelessness of the company Rs 386 were charged as labour charges and cluth issue was not at all addressed. I have issued a letter whose scanned copy is attached.
I request you to please study and revert immediately if at all you have concern for your customers or else will be assumed that you are requesting me to take up the matter with masses at large through print and electronic media and also to initiate legal action under specific sectiond suitable for customer rights.
Also please note that Mr. Iyer GM of the premises refused to share the telephone No. of Ford H.O. Pl. note that car has an extended warranty.
Best Regards,
Dr. C.K.Sehgal
Mobile No.:9594993301
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