I am a resident of AMRITAVARSHINI APARTMENTS, ERI SCHEME, Mugappair. On seeing the advertisement at our Apartments with contact nos, I have opted for the FRIENDS TRACK CALL TAXI services, as they are from the same Mugappair Area and hoping the service would be faster and better. When I availed the services, my experiences were as detailed below:
12th MAY
I availed the FRIENDSTRACK and the vehicle came appeared to be badly hit by some accident. The interiors were also not clean. But I did not mind as I was to proceed to airport on time. When I asked for the AC to be switched on, the driver coolly said that it does not work. When I complained this to their call office, they replied that alternate car will be arranged within 10th minutes as it is quite nearby. But after 15 minutes a driver called up and said that he is somewhere interior of Nolambur and it would take another half an hour to reach and pick me up near golden eagle bridge. He sounded as if he has just woke up from sleep and his intention was clear that I should tell a clear “No” to him so that he can report to office that the customer refused him. So I continued with the same bad car and mind you the car was cruising at 40 km speed upto airport and it took 1 hour to reach airport and I just made it to my flight on time. There was no call from your office even after reporting the problem at length.
19th JUNE
I called up the FRIENDSTRACK yesterday (19th June) at 1 pm and booked for car to report by 5 am on 20th June. This time I did not narrate any old story as I thought that it was taken care properly noting me as a regular customer. Today (20th), I called up thrice to the booking office between 4 am and 4.35 am asking for driver details. They said that driver is yet to allocated and it will be done by 4.45 am and the driver would call at 4.45 am. But none called up and I gave a call again at 4.55 am and got the driver details. When I called up the driver, he was near Wavin and I had to guide his entire ride over phone till he reached Amritavarshini at 5.10am. When I rushed to board the car, the driver reported that the car has broke down. Sensing the delay, I started moving to the nearby auto stand, but to my ill fate there was none. I tried FRIENDSTRACK office thrice and reported on the details. Each time I called, I was put on hold for long time without any feedback. So I had to cut the call anticipating their call on the alternate action. But it was only me calling them and they never returned my call even after detailing my problem. Then I requested a lift in passerby car to reach Nerkundram and then hired an auto to reach Central at 5.55 am. Luckily it was not flight this time and I had my morning jogging to reach the moving train at 6.00 am. After all the trouble, I had a relaxing laugh when I received an SMS from FRIENDSTRACK at 6.28 am that read the vehicle (the same breakdown one) is on its way with driver mobile number. For a 5.00 am pick up, the message is received at 6.28 am and what to state this type of service.
After these two occasions, I have not preferred to go with FRIENDS TRACK CALL TAXI and availed the other services regularly. After a long gap, I thought I can try their services again, hoping that there may be some betterment. When I call up for booking, I specify the following to the attendant without fail:
Send a Good Clean A/c Car
Send a Driver who is familiar with the Mugappair Area.
Send the car on Time.
The latest 2 experiences are given below:
7th FEB
I booked for the Airport drop detailing all the above experiences. My Booking No. was 205. The booking was for 6.00 am for which normally other call taxies normally report atleast 15 minutes before. But the Car reached at 6.10 am only. The driver (ID 1311) called up at 5.10 am, after which I had to make 8 calls to make him reach to my place. After boarding the car, I guided him to the Bye-pass Road through Wavin. On catching the Bye-pass, I asked him whether he knows the route to airport, he conveyed that he would reach TAMBARAM and then proceed to Airport. He was totally unaware of any route. Also he had some vision problem and could not view the road properly. His driving was also very jittery. With high risk I reached the Airport just before the boarding closed.
15th Feb
Again, it was an airport drop and booked your service with all previous details once again. My Booking No. was 207. The Booking was for 5.45 am. The Driver (ID No. 005) made a call at 5.21 am and said he is at Maduravoyal. I guided him to reach my address with all landmark details. Upto 6.10 am, I was calling the driver continuously 10 times and guiding and he was not sure where he has to come. Finally I walked 1 km to the place where he was standing and boarded the car at 6.15 am. My flight was at 7.30 am and when I got dropped at airport, it was 6.50 am.By the time I reached the boarding counter, I was reported that it is closed. I had to plead and make several requests before the AIRLINE officials allowed me to board the flight.
With all my 4 occasions I availed Friends Track, I had a very bad experiences each time. Now. I have concluded that it is very risky to avail FRIENDS TRACK Call taxi services any further.
With all the above detailed in my mail dated 15th Feb to their mail ID '[email protected]' as given in their website, there is not even a single response in any for till now.
I would like to caution the public to think twice before they opt for FRIENDSTRACK CALL TAXI service.
Regards,
P.Sathya Prabhu
9884488240
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