HI:
GO-AIR FLIGHT 451 (DELHI TO MUMBAI, 5.05 AM) WAS CANCELLED ON 03 JAN CITING BAD WEATHER CONDITIONS. I RECEIVED A SMS FROM GO-AIR AT 2 AM ON 03 JAN.
HOWEVER THERE WAS ABSOLUTELY NO FOG IN DELHI DURING THE EARLY MORNING TIME. IN FACT, THE NEXT GO-AIR FLIGHT TO MUMBAI FROM DELHI (G8 229, 7.05 AM) DEPARTED FIVE MINUTES BEFORE THE SCHEDULED DEPARTURE TIME!! THIS FURTHER CONFIRMS AND PROVES THAT THERE WAS NO BAD WEATHER AT DELHI AIRPORT THAT CAUSED THE CANCELLATION OF GO-AIR FLIGHT G8 451.
ONCE THE CANCELLATION WAS ANNOUNCED, THE CUSTOMER SERVICE PROVIDED BY THE GO-AIR CALL CENTER PEOPLE HAS BEEN EXCEPTIONALLY POOR TO SAY THE LEAST. I SPOKE TO VARIOUS PEOPLE AND IN ALL CASES, THE CALL CENTER PERSON COULD NOT CONVERSE IN BASIC ENGLISH!! GO-AIR NEEDS TO EMPLOY ADEQUATELY EDUCATED PEOPLE WHO CAN SPEAK PROPER ENGLISH. IT IS REALLY A MATTER OF GREAT SHAME.
OVERALL, I AM THOROUGHLY DISAPPOINTED WITH GO-AIR AND IT'S STAFF. PERSONALLY, I WILL NOT TRAVEL WITH GO-AIR AGAIN. THE GO-AIR FLIGHT G8 451 WAS CANCELLED FOR OTHER UNKNOWN REASONS AND THE CORRECT REASON WAS NOT SHARED WITH THE POOR AND HAPLESS PASSENGERS WHO HAD BOOKED TICKETS ON THIS FLIGHT.
GO-AIR HAS DONE THIS TO ME ONCE BEFORE AND I REALLY CANNOT TAKE IT ANY LONGER. I WOULD SINCERELY ADVISE THE INDIAN AIR TRAVELER TO STAY AWAY FROM GO-AIR. IT IS OPERATED BY A BUNCH OF THUGS WHO HAVE ABSOLUTELY ZERO BUSINESS ETHICS.
I AM TAKING THIS COMPLAINT TO THE CONSUMER COURT SO THAT GO-AIR PROVIDES ADEQUATE COMPENSATION TO THE AFFECTED TRAVELERS.
SINCERELY YOURS,
KAUSTUBH GADGIL.
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