I had booked a ticket for my Regioal manager Sanjay dutta from Nagpur to Bangalore through Cleartrip which was confirmed by air deccan (now Kingfisher) on 06 aug and was cancelled due to unavoided circumstances. I have the receipt of cancellation. Since then i am following the issue without any success. I did write to them and got revert we are looking in to case. On call they had different version of story such as, we have given refund to make my trip (however booked through cleartrip), our companies are going through merger, this ticket was booked in january etc. After more than a month follow up i am fed up and need your help. I have checked with cleartrip and my credit card provider ABN AMRO without any positive answer. Following are the details for your reference:
& On Thu, 11/9/08, D. VIJAY KUMAR wrote:
From: D. VIJAY KUMAR
Subject: RE: **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
To: [email protected]
Date: Thursday, 11 September, 5:31 PM
Dear Miss Ruhi,
You are sitting on this case since 13th aug. How much more time you need. I want precise committment. I would put hold on the complain forwarded to local Consumer court. But you got to be on toe.
Awaiting your immediate respnse.
Regards,
D. Vijay Kumar
Sr. Manager
True Power International Ltd.
9246577781
9391788881
[email protected]
www.truepower.in
“There are two ways of meeting difficulties: u alter the difficulties; or u alter yourself to meet them”
& On Thu, 11/9/08, [email protected] wrote:
From: [email protected]
Subject: RE: **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
To: [email protected]
Date: Thursday, 11 September, 9:52 AM
Dear Kumar,
Thank you for your email of September 7.
We acknowledge your request regarding the refund of your ticket. We regret the inconvenience caused to you. Your comments have been forwarded to the concerned team and the matter is currently being looked into.
We would request you to give us some time and we will revert to you soon.
Best Regards,
Arshiya Ruhi
Guest Commitment
Kingfisher Airlines
This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message.”
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From: D. VIJAY KUMAR [mailto: [email protected]]
Sent: Sun 9/7 2:43 PM
To: escalation cleartrip; feedback airdeccan; Feedback
Subject: **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
Dear Teams,
No final resolution yet and no confirmation as well. If you think that you are gonna get away then you are wrong.
Treat this mail to be last towards settling it amicably. Next time it will have concerned consumer court involve. And my promise to you i would take this to screw your merger process as well.
Awaiting your reply within no time.
Regards,
D. Vijay Kumar
Sr. Manager
True Power International Ltd.
9246577781
9391788881
[email protected]
www.truepower.in
“There are two ways of meeting difficulties: u alter the difficulties; or u alter yourself to meet them”
& On Sat, 30/8/08, D. VIJAY KUMAR wrote:
From: D. VIJAY KUMAR
Subject: Fw: Reservation Confirmation: 8273157
To: [email protected]
Cc: "feedback airdeccan"
Date: Saturday, 30 August, 4:40 PM
Dear Team,
Please Check this and revert with proper answer as air deccan claims refund already given to Cleartrip. And i have beenwriting since 13-08-08 no response received from your side.
This is pathetic.
Awaiting your response.
Regards,
D. Vijay Kumar
Sr. Manager
True Power International Ltd.
9246577781
9391788881
[email protected]
www.truepower.in
“There are two ways of meeting difficulties: u alter the difficulties; or u alter yourself to meet them”
& On Wed, 6/8/08, Deccan Reservations wrote:
From: Deccan Reservations
Subject: Reservation Confirmation: 8273157
To: "[email protected]"
Date: Wednesday, 6 August, 9:11 PM
& On Sat, 23/8/08, D. VIJAY KUMAR wrote:
From: D. VIJAY KUMAR
Subject: Fw: Re: [airdeccan.net #33653] **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
To: "feedback airdeccan"
Cc: "Rashmi Palaye", "abn amro"
Date: Saturday, 23 August, 7:45 AM
Dear Ms Ruhi,
This has true old story of air deccan of delay in refunddespite of instructions from AAI and other complaints. Do you think the customer whom you harass like this would fly with you again?
Come out with resolution or it would be embrassing for deccan to face this.
Regards,
D. Vijay Kumar
Sr. Manager
True Power International Ltd.
9246577781
9391788881
[email protected]
www.truepower.in
“There are two ways of meeting difficulties: u alter the difficulties; or u alter yourself to meet them”
& On Wed, 20/8/08, D. VIJAY KUMAR wrote:
From: D. VIJAY KUMAR
Subject: Re: [airdeccan.net #33653] **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
To: [email protected]
Cc: "abn amro", "Rashmi Palaye"
Date: Wednesday, 20 August, 1:15 AM
Dear Team,
Awaiting your response.
Regards,
D. Vijay Kumar
Sr. Manager
True Power International Ltd.
9246577781
9391788881
[email protected]
www.truepower.in
“There are two ways of meeting difficulties: u alter the difficulties; or u alter yourself to meet them”
& On Thu, 14/8/08, Feedback wrote:
From: Feedback
Subject: [airdeccan.net #33653] **** Spam **** LOW * Fw: Reservation Confirmation: 8273157
To: [email protected]
Date: Thursday, 14 August, 3:13 PM
Dear Mr. Vijay Kumar,
This is with reference to your e mail dated 13/08 with regard to
refunds. We are in receipt of your mail and have forwarded your case
to the concerned department for redressal. We will verify the same and
have your case resolved at the earliest.
We regret any inconvenience caused to you and look forward to your
continued support.
Best Regards,
Arshiya Ruhi
Guest Commitment
Deccan
Dear Mr. Vijay Kumar,
This is with reference to your e mail dated 13/08 with regard to refunds. We are in receipt of your mail and have forwarded your case to the concerned department for redressal. We will verify the same and have your case resolved at the earliest.
We regret any inconvenience caused to you and look forward to your continued support.
Best Regards,
Arshiya Ruhi
Guest Commitment
Deccan
Receipt for confirmation number 8273157 is attached.
Deccan
Ticket number: 8273157
Ticket and Itinerary as of Wed-06 Aug 21:11
All Deccan Guest bookings are issued as electronic tickets (E-tickets). At check-in you will receive a boarding pass. Please bring a valid photo identity card.
D VIJAY KUMAR POS: TEST TPAPI - DATACLE12484
PLOT NO 50 SRI LAXMI NAGAR COLONY NEAR AMBEDKAR STATUE OLD ALWAL
SECUNDERABAD ANDHRA PRADESH 500027
INDIA
TOTAL 750.00 INR
Payment Summary: D VIJAY KUMAR
06Aug MCO
POS: TEST TPAPI - DATACLE12484 165.00 INR
D VIJAY KUMAR
06Aug INVC
POS: TEST TPAPI - DATACLE12484 5, 125.00 INR
D VIJAY KUMAR
06Aug INVC
POS: TEST Call Center - CC_KUMARS -4, 160.00 INR
D VIJAY KUMAR
06Aug MCO
POS: TEST Call Center - CC_KUMARS -165.00 INR
TOTAL PAYMENTS 965.00 INR
Deccan Terms and Conditions
Check-in
Check-in counters open 2 hours prior to the scheduled departure. X-Ray closes 40 minutes prior to the scheduled departure of the flight. Guests need to check-in two hours prior to the scheduled departure.
Check-in counters close strictly 30 minutes prior to the scheduled departure. Boarding will be denied, without refund except tax (the Passenger Service Fee), if you do not comply with the Check-In deadline.
Groups of 10 Guests and above, need to check in 1.5 hours (90 minutes) before the scheduled departure of the flight.
Every Guest is requested to kindly confirm, with the call centre at (your city code) 39008888 the status of the flight at least 6 hrs prior to the scheduled departure of the flight
Boarding
Boarding closes 20 minutes prior to departure and Guests need to be at the boarding gate / security hold area well before that. Deccan may or may not make any announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your reservation without refund except tax (Passenger Service Fee) if you do not meet the Boarding Deadline.
Seating
Deccan has a policy of NO FREE SEATING. All boarding passes will be issued with pre-assigned seat numbers.
Children aged below 15 years and Guests aged above 60 years will not be allowed to sit near the emergency exits on any Deccan flight.
Photo Identification
A person shall be denied boarding unless that person presents a valid ticket duly issued in accordance with Deccan's regulations along with a valid photo identity card at the time of check-in.
The birth certificate of infants will have to be shown at the airport for verification of age else a full ticket will have to be purchased.
Credit Card Payments
Domestic Credit Cards
For bookings made online and through the call centre the payment has to be remitted by credit card. At other points of purchase, payment can be made either via cash or by credit card.
The Guests who opt to purchase tickets on a credit card are required to carry the following with them and produce the same at the time of check-in:
Photo identification, and
The original of the credit card used for the booking, OR
A copy of both sides of the credit card used for the booking containing the signature of the credit card holder in the event he/she is not one of the Guests.
In the event the Guest is not able to produce the above at the time of check-in, then Deccan shall, at its discretion, deny boarding without refund except tax (passenger service fee).
International Credit Cards
We are currently accepting International credit cards (Credit Cards issued outside India) on a restricted basis. However as a security measure, in the interest of the international credit card holder, Guests are requested to accept and comply with the following conditions of booking tickets using such cards:
One of the Guests mentioned in the ticket must be the holder of the card used for booking the ticket (s).
Guests who have booked by using their International credit card (Credit Cards issued outside India) should produce the following documents at the time of check-in:
Photo identification.
The original of the credit card used for the booking will be matched as per our records. Deccan reserves the right to deny boarding without refund except tax (the Passenger Service Fee) if the holder of the credit card is not one of the Guests.
Domestic Travel Insurance
For any queries regarding the policy and/or claims please:
Call: ICICI Lombard Call Centre on 1800-209-8888 (All India Toll Free number accessible from all landlines and mobile phones).
Email at: [email protected].
Section
Cover
Description
Sum Insured
I
Hospitalization Expenses For Injury
Reimbursement of medical expenses due to hospitalization
Up to Rs.75, 000
II
Trip Cancellation and Trip interruption
Due to personal contingencies or natural calamities earthquake, storm, flood etc.
Up to Rs.10, 000
III
Loss of Checked In Baggage
In case of total loss of checked in baggage
Up to Rs.10, 000
IV
Delay of Checked In Baggage
In case of delay of checked in baggage for more than 6 hours
Rs. 3000
Note: The insurance cover will be valid from the date of commencement of the trip till the date of return to the origin or usual city of residence or 30 days from the date of commencement of trip, whichever is earlier
Cover Definitions
Hospitalization Expenses For Injury
Following an accident during the insured period, ICICI Lombard (the Company), subject to terms and conditions and exclusions, shall reimburse the reasonable and customary charges of immediate medical treatment commencing within 24 hours of the date and time of the accidental bodily injury up to the sum insured.
Trip Cancellation and Trip interruption
The Company shall reimburse the Insured for the non refundable cost of cancelled Deccan Aviation Ltd flight ticket, incurred by the Insured arising due to self cancellation of the Trip (whether wholly or in part) solely attributable to and / or arising out of:
Personal contingencies like death or emergency hospitalization necessitated to the Insured or Insured's immediate family member due to an unforeseen illness or injury.
Natural calamities: earthquake, storm, flood, inundation, cyclone, tempest provided that, the named perils hereinabove shall take place at and in the vicinity of the city of residence or place of origin or place of destination or any intermediate place which is involved in the Insured’s trip.
Baggage Loss-Checked
This cover provides for payment of benefit in the event of total loss of checked in baggage during travel by the Deccan Aviation Ltd flight. The liability of the Company in so far as it relates to a single Checked-In Baggage being part of more than one Checked-In Baggage attached to the ticket of the Insured, shall be restricted to 50% of the Sum Insured specified in the of the Schedule. The compensation will not exceed the Sum Insured for the coverage as mentioned in of the Schedule.
Baggage Delay (Delay beyond 6 hrs)
The Company shall pay the insured a fixed allowance in case of delay in receipt of his / her checked-in baggage beyond 6 hours from the expected time of delivery by Deccan Aviation Ltd. This shall be paid by the Company only on delay of all Checked-In Baggage relating to the ticket issued in favor of the Insured. This delay shall be calculated as the time lapsed from the actual time of arrival of the Common Carrier and the receipt of the Checked-In Baggage by the Insured.
Baggage
Maximum check-in Baggage allowed per Adult / Child is 15 Kgs. No baggage is allowed for infants.
Maximum Cabin Baggage allowed is 10 Kgs per Guest not exceeding 20x14x9 inches in dimension. Excess Baggage charges are Rs.70/- per Kg on all sectors.
Check in baggage allowance for Helicopter travel for Adult / Child is 5 Kg per head. Cabin baggage and excess baggage is not allowed in Helicopter flights.
Due to airport security regulations, no cabin baggage is allowed on flights departing from the Leh, Jammu and Srinagar airports, however checked-in baggage allowance is 25 Kgs per Guest on these flights. Guests are requested not to carry any valuables in their checked in baggage. Deccan will not take responsibility in event of loss / damage of the same in transit.
Deccan is not liable for the delay in delivery of checked in baggage that has not been uplifted or for damage occasioned by delay in the carriage by air of Guests or baggage. Receipt without complaint of registered baggage on termination of journey, shall be prima facie evidence that the baggage has been delivered correctly and in good condition. Incase of delayed delivery of baggage or damaged baggage, it is mandatory to fill the Property Irregularity Report (PIR) upon arrival.
Carriage of Arms and Ammunition by Guests is not permitted in our ATR Aircraft
Guests traveling on any Deccan ATR flight are not allowed to carry Arms and Ammunition.
Security Removed Articles
The Airline shall not take any responsibility for security removed articles like dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunition, toy replicas and other such objects.
Rescheduling
Deccan has introduced a NEW Rescheduling / Cancellation Policy - Effective 29th May for all tickets purchased post 0030 hrs on 29th May.
Please note: The OLD Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 29th May. Please log into www.airdeccan.net to view this old Rescheduling / Cancellation Policy.
Rescheduling of the ticket is only possible ahead of 4 hours prior to flight departure. The Guest is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference per Guest / Sector. No change is possible within 4 hours of flight departure.
Once the ticket has been issued, the name of the Guest cannot be changed.
A rescheduling fee of Rs. 750/- per Guest / per sector along with the fare difference will be charged for any postponements / advancements, for all Guest tickets.
Since our fares are dynamic, the differential fare will be collected as below.
If the applicable fare is more than the current fare, the difference amount will be charged to the Guest along with a Rescheduling Fee of Rs.750/- for either advancement / postponement of the flight.
If the applicable fare is less than the current fare, a Rescheduling Fee of Rs.750/- per Guest / per sector for either advancement / postponement of the flight will be charged and the difference in fare will not be refunded to the Guest, under any circumstance.
Cancellation
Incase a Guest cancels the ticket upto 4 hours prior to flight departure, a cancellation fee of Rs. 750/- per Guest / sector or the base fare amount per Guest / sector, whichever is lower, plus the transaction fee, will be charged to the Guest. The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest. All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.
If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will have to forfeit the base fare plus the transaction fee. The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.
There will be no cancellation charges for an infant.
All Tickets booked under Fare Class Q shall be governed by separate terms and conditions and not by our standard terms and conditions available on our website or the tickets generated under other classes. Please contact your Travel Agent or any of our ticketing offices to obtain these terms and conditions.
If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment, the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.
There will be no cancellation charges for an infant.
If multiple Guests are cancelled at one time then there will be only one refund generated.
Force Majeure Conditions
In case of flight cancellation / delay / grounding / re-directing due to Force Majeure conditions, the terms and conditions relating to cancellation charges will not apply and the airline will not pay any refund with the exception of tax (passenger service fee).
Flight Delays
In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays such flight beyond 2 hours, is unable to provide previously confirmed space, the Guest can:
FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the point of purchase and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from the original date of issue of this voucher.
Note: Inability of the Guest to either re-schedule or cancel the ticket before the scheduled departure of the flight in case of flight delay beyond 2 hours, will result in the Guest becoming a no-show after which re-scheduling of the ticket or any refund with the exception of tax (passenger service fee) will not be possible.
Flight Cancellations
In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays such flight, is unable to provide previously confirmed space, the Guest can:
FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the point of purchase and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from the original date of issue of this voucher.
Note: Inability of the Guest to either re-schedule or cancel the ticket before the scheduled departure of the flight in case of flight delay, will result in the Guest becoming a no-show after which re-scheduling of the ticket or any refund with the exception of tax (passenger service fee) will not be possible.
Deccan will not provide for any refreshments / accommodations / local transportation or tickets on any other airline in case of a cancelled flight.
SMS Alerts
Deccan informs all Guests about flight advancements, delays and cancellation through SMS alerts. Please ensure that the Guest's mobile number is entered while booking tickets.
Connections
Deccan is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Guests or their baggage to other flights or to ensure the connections for onward flights, whether operated by Deccan or any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection.
On cancellation of its flight due to unforeseen circumstances Deccan will not provide for accommodation nor will it provide or arrange for alternate mode of travel.
Deccan does not have a through check in facility.
Fares
Fares and schedules are subject to change without notice.
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination.
As provided in Deccan's Regulations, certain fares may have conditions, which limit or exclude the Guest's right to change reservations. Any additional taxes, cess, duty, levies and / or any other charges of such nature imposed by lawful authority on the tickets shall be directly paid by the Guest to the Airline at the time of Check-In.
Agents shall be allowed to collect applicable taxes from customers and the agent shall be obligated to give a receipt there to and shall maintain all records.
Special Services
Wheelchair requirement must be specified at the time of booking.
Only 4 wheelchair Guests will be accepted per flight.
Wheelchair Guests must report at the boarding gate 60 minutes prior to the scheduled departure of the flight. Deccan reserves the right to deny wheelchairs to Guests if not requested in advance.
Unaccompanied minors will be allowed to travel at an additional charge of Rs 500/- per child. The payment will have to be made in cash at the check-in counter and then a receipt will be issued.
Other Information
Deccan does not allow any pets onboard its flights.
Deccan sells refreshments onboard all its flights, which are subject to availability. Outside food will not be allowed for consumption onboard any of Deccan flights.
Deccan reserves the right to deny boarding to Guests who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe by the airline.
Frisking of a person and checking hand baggage is mandatory and Guests are requested to cooperate with the security staff.
Deccan Terms and Conditions are subject to change without prior notice.
Deccan does not provide Stretcher facilities on any of its flights.
On receipt of this ticket I have agreed and am fully aware of the Terms and Conditions for the Contract of Carriage laid down by Deccan, framed in accordance with the Carriage by Air Act 1972, for non-international Guest and baggage.
Airport Seal / Signature
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