I am pankaj jain and i booked a ticket on 09th nov from Indore to delhi for 16th december on a Go Air flight (PNR - ALY98F ) (departure time 2045 hrs) through Goibibo.com and on 4-5 days prior to the departure date i got a mail from goair stating that the airline has stopped operating on the mentioned sector after 15th dec. So they want me to take the full refund of the booking amount. when i searched the fare for the same day again for the fresh booking, the fares were exceptionally higher than what i paid to them. I asked them to accomodate me in to some other flight, to which they denied and goair people were just stuck on offering the full refund.
when i told them that i will fiile a complaint with consumer forum they mailed me there terms and conditions, which is totally unacceptable coz it is only favourable to them. If i cancle the ticket on my own then they will charge a hefty amount as cancellation charges and they are hte lords they can even canel the flight or can do whatso ever without paying any single penny as penalty and just offering full refund of the ticket amount.
i purchased another ticket for the same date with jetlite on the same sector after paying more amount.
please look into this matter and suggest what action can be taken and what are the options available to me?
pankaj jain
09212196361
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