This is very unfortunate to experience the poor service of Hyunadi which have been claiming 24 hours service. I dougbt that Dibrugarh Borah Hyundai must not be well equiped or doesn't have well trained mechanic as well as poor service manager to trace out a fault in a car. VERY SURPRISING!!!
Should my and my friends/relatived/known/and near ones car be from Hyundai??? IT IS A BIG QUESTION??? SHOULD I RECOMMEND THEM TO BUY A HYUNDAI VEHICLE AFTER THE EXPERIENCED THAT I HAD???
My runnng car (VERNA - DISEL AS-23F-0099 THREE YEAR OLD, DONE 58000 K.M) suddennly stopped and gave strating problem on 16th of this month which has been reported to above mentioned authorised service center (i.e. Mr. Mrinmmoy Debnath, service manager-98540-38764), as provided by your road side assitance personnel. NO action was taken onthat DAY to locate the problem and i had to leave the vehicle there only.
Car was sent to the said service center on 18th of this month for necessary repairing. It was disappointing to see that the service manager did not respond to any of my calls till 21st October, when i have BEEN dying to know the problem with my car. The service center is more than 65 km away from my residence so i could go personally to find the problem out. The service center must be having shortage of well trained mechanic and equipments to trace out the problem with my running car which suddenly stopped on the said day.
It took them seven days time to let me know that car might be having problem with the high speed CRDI Fuel Pump which will cost Rs. 86, 000/- for new repalcement. They told me that they cannot gurantee anything if it is sent for repairing and fitted back. it might last for 3 month or might be more than THAT or might be less than that also.
It is very deprresing to see that Hyundai Vehicls are so high in cost as far as maintainence is concerned. The longivity of such an expensive spares is only 3 years??? /What car should a hardearned salaried person be targetting to buy now???
I bought the car after seeing hyundai's clim&mentioning very low spare parts cost??? /???
I still have suspect that have the mechanic checked the vehicle properly or they are doing trail and error game with my car??? Hyundai vehicle's spares last only for 3 yrs.
I am Hrishikesh Singh, working in Beesakopie Tea Estate, Doom-Dooma, Tinsukia, Assam (94351-83467) owner of the above said vehicle and has got the following complaints:
1. Very poor service - no responce - road side assitance;
2. Service Manager did not respond to the call of querries;
3. Taking long long time only to trace out the problem - that is doughtful - as they are suspecting one day one part and the other day day the other parts, which is making me worried?
4. Why the Disel High Speed Pump cannot be repaired??? If it is repairable why cannot be guranteed???
5. Why the parts which cost is Rs. 86, 000/- last only for 3 yrs. very surprising??? How a harearned salaried personcan afford to keep on changing the spares every third years??? I cannot afford to spend such some of money every third yr.in my car over and above doing all car servicing in time.
6. Shuold i ever purchse any of the Hyundai Vehicls ever??? If posite then why???
7. Why experts technical person cannot be sent to look into definite problems pertaining to the car???
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