HDFC Car Loan
CAR LOAN

Respected Sir,

My name is Jayakumar, and I work as Manager (Mech & Elect) with a MNC company in Chennai

Few days ago (Feb 15), I was informed about the preapproved car loan from HDFC bank, Hence I requested for a car loan from HDFC

Bank.

We were asked to produce every possible document that can prove our

existence on Mother Earth - For pre approved loan, Xerox of Gas card,

driving license, pan card details, Passport Copy.

I have applied for new car loan on 15-02 to HDFC bank, Kindly read the process I have passed through-:

Day-1&-15/02: I logged in HDFC web site for request of car loan, after that I was called by Ms Sudha from customer care and she told me that a representative will come for document collection in the Evening hours.

Day-2&-16/02: The representative Mr Arul Came in evening I gave him all the documents he had asked.

Day-3&-17/02- Nothing Happened.

Day-4&-18/02- Telephonic verification was done in my office address.

Day-5&&19/02-Telephonic verification was done in my permanent address.

Day-6&&20/02- Nothing Happened.

Day-7&-21/02- Bank Holiday

Day-8&-22/02- . Mr Arul informed that SMS will be sent after approval from Chennai Office.

Day-9&-23/02—Nothing Happened, I got his Manager (Mr Raju Kumar) mobile Number and checked the status, he informed me i will call back, But he never calls

Day-10&24/02-- Nothing Happened.

Day-11--25/02-- Nothing Happened. Mr Raju Kumar informed that my pre approved loan is rejected and, I have to apply by conventional method, He asked form 16, salary slip, and in the evening he informed that we will approve your case by making verification in your office. Mean time i contacted customer service and enquired what is the problem in getting delayed they gave Reference No TF248811972 for my complaint and told your query will be sorted with seven working days, After that nothing Happened.

Day-12--26/02—Verification was done in my office address, Verification person came to my office took photographs of our office site checked my identity.

Day-13--27/02- Nothing Happened.(Holiday)

Day-14--28/02-Nothing Happened. (Holiday)

Day-15--01/03-I called Mr Raju Kumar in the morning an informed that your loan is not approved, He told all stories for not approval of my loan, I informed him that I have invested in your Bank Products. Then he told me send me to send the particulars by mail and it was mailed to him.

He informed me that I am in busy schedule due to month end and year end closing accounts, so you contact me after 2 days

Day-16--02/03-Nothing Happened.

Day-17—03/03-Nothing Happened.

Day -18- 04/03- I called him about 11.30 am he informed that I will tell about the exact status around 2 pm, (Moreover he told me that I am on leave once I reach office I will inform you), I called him several times he was least bothered to attend my call

Day -19- 05/03: He informed (around 8 am) that I will give exact status by morning hours. Around 11.30 am he concluded finally that loan is not sanctioned. After wasting my precious time and money for making phone calls

I have read your "Fair Practice Code for Lending" and your bank violated the same many times in last weeks. They did not provide me receipt of loan application No and also did not communicate why my loan was rejected.

My association with the bank is from Oct onwards, I am totally fed up and frustrated. I had an impression that HDFC bank falls in the category of quality service provider, I interacted with the bank for the first time and Iam

Shocked to see the state of affairs

I doubt people understand in Reality as to what customer service means in actuality.

I am classic customer, and I have invested in HDFC products for about

3 lakhs, Iam planning, whether to have or withdraw the relationship with such Bankers.

Bankers have the right to reject the loan, but not taking so much time, But

Everytime Iam getting calls/mails informing that you are eligible for pre approved, car loan/personal loan etc...

Why the bank is advertising/displaying 72 hours loan approval

DO NOT TAKE CUSTOMER AS GRANTED

THIS IS WHAT HAPPENS FOR PEOPLE WHO HAVE INVESTED IN HDFC

Kindly address my complaint as soon as possible and revert with the reason for delay.

With Regards,

P. Jayakuma