This is a complaint about Just Buy Cycles, Ashok Nagar in Chennai. I bought my Hero electric from them since they also provide after sales service for the vehicle.
Since then my service expectations were simple - week end (Sat/Sun) and less than 24 hrs (not even same day) service. But this service expectation could not be met for the past 7 months and whenever I approached them they would say our technician is not available today and it will be serviced at their own convenience.
Today their Chennai head Dinesh tells me that their technicians are available on all 7 days - I dont know which world he lives in. This guy also tells me that I should leave the vehicle for service and should not expect when the vehicle would be serviced and returned. Great service motto..
Did I buy a vehicle to park it in their service center? With that I lost all my free services - thats fine so far because the vehicle had only minor issues like brake loosening.
Definitely this is not the kind of pathetic service I expected from a company like Hero. Hero has been our trusted household brand when it comes to 2 wheelers and more than that for bicycles for many generations. I dont find any service center in Chennai from www.heroelectricindia.com
This doesnt end here I need some way to get my vehicle serviced at my convenience even if its once in a while and Just Buy Cycles are not the right people for that.
Either Hero must provide me with a reasonable service alternate (or) if you cant provide service then take my vehicle back.
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