FQM42RVUVO) International Flights - Customer Service - Complaint
Dear Sir,
The refund promised has not been received yet and more than 2 and a half years have elapsed. If yatra.com is on verge of bankruptcy please let me know so that I can take suitable action
Dear Mr.
Greetings from Yatra.com!
This is in regards with your booking under Yatra reference number: O2AMSVC.
As per your e mail we would like to inform you that we have checked with the concerned department related with your booking.
May we please to inform you that we have forwarded a request to the concern department for the same as cash back is already under process. We have to investigate the same with the concern department and will confirm you also about the process status.
If you require any further details then please send us an e mail or give us a call at the below mentioned numbers as we will be glad to assist you.
Thanks with Regards,
Sumit Mathur
Travel Consultant - Yatra International Team
B-21, Infocity Phase -1,
Near Hero Honda Chowk,
Sector-34, Gurgaon-122001
Landline : 0124-3040500
Call centre no : 0987 1800 800 (for all networks)
1800 1800 800 (for BSNL/MTNL)
Fax: 0124-3040779, 3040798
Email: [email protected]
Visit us: www.yatra.com
&--Original Message&--
From: AMAL KUMAR ([email protected])
Date: Friday, May 02 12:45 PM
To: International OB Flight Service ([email protected])
Subject: (FQM42RVUVO) International Flights - Customer Service - Complaint
Enter your Yatra Ref number = O2AMSVC
Interaction Type: = International Flights
Interaction Subtype: = Customer Service
Request Type : = Complaint
Questions/Comments= I had booked a return ticket to London from Delhi in March with Reference No. O2AMSVC. I booked the ticket online and I have already completed my journey.
I was supposed to get the cash back of Rs. 5000 which yatra.com promised to credit in my credit card account within 30 days but almost 45 days have elapsed and no credit has been made to my account so far. I called your customer care last week and they again made a false promise that it will be transferred in 4-5 days but till date no credit has been made. I am sorry to say that it is the credibility of your reputed travel agency on stake and I am very much pained to write this. I hope you will credit the amount within next few days or else I will think of other redressal mechanism.
Yours truly
Amal Kuma
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