& On Wed, 3/28, Siddharth Khubchandani wrote:
From: Siddharth Khubchandani
Subject: RE: Fw: VB: Flights status [Reference:120229-023191]
To: Kajal. [email protected], [email protected]
Cc: [email protected], [email protected]
Date: Wednesday, March 28, 6:32 PM
No contact till date... What happened are you guys unable to contact and solve issues... Till date no effort made by you or your team
From: Kajal Devi
Subject: Automatic reply: Fw: VB: Flights status [Reference:120229-023191]
To: "Siddharth Khubchandani"
Date: Saturday, March 24, 12:14 PM
Dear Sir/Madam, Thank you for contacting MakeMyTrip. I am currently out of the office and will be available on 26th Mar. I will review your message following my return. If you require urgent assistance, kindly call us on 1800-102-8747, 0124-4628747 or 0124-2898747. Thank you for your co-operation. Yours sincerely, Th Kajal Devi Team-Customer Delight [email protected] &&&&&&&&&&&&&&&& India Toll Free: 1-800-11 8747 (From MTNL & BSNL Lines) India Toll Free: 1-800-102 8747 (From all Major Mobile operators) Postal Address: MakeMyTrip India Pvt. Ltd.,
Tripper Villa, Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana - 12 India
& On Sat, 3/24, Siddharth Khubchandani wrote:
From: Siddharth Khubchandani
Subject: RE: Fw: VB: Flights status [Reference:120229-023191]
To: Kajal. [email protected], [email protected]
Cc: [email protected], [email protected]
Date: Saturday, March 24, 12:14 PM
Post standard message of sorry no follow up done by kajal or make my trip. Amazing service
& On Fri, 3/23, Siddharth Khubchandani wrote:
From: Siddharth Khubchandani
Subject: RE: Fw: VB: Flights status [Reference:120229-023191]
To: "Kajal Devi"
Cc: [email protected]
Date: Friday, March 23, 5:44 PM
Dear Ms Devi
I have been reciving calls today on both the numbers not sure why you faced this issue. You can call me anytime tomrrow on 95454
Regards
Harish
& On Thu, 3/22, Kajal Devi wrote:
From: Kajal Devi
Subject: RE: Fw: VB: Flights status [Reference:120229-023191]
To: "[email protected]"
Date: Thursday, March 22, 8:01 PM
Dear Mr. Karam,
Greetings from MakeMyTrip!
At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.
We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.
I tried to reach on the listed but could not receive a response.
With reference to your mail, please share us your alternate contact number along with the convenient time so that we would resolve accordingly.
We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Yours sincerely,
Kajal Devi
Team-Customer Delight
[email protected]
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
India Toll Free: 1-800-11 8747 (From MTNL & BSNL Lines)
India Toll Free: 1-800-102 8747 (From all Major Mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.,
Tripper Villa
Tower A, SP Infocity
243, Udyog Vihar
Phase 1,
Gurgaon, Haryana - 122016
India
From: Siddharth Khubchandani [mailto: [email protected]]
Sent: Thursday, March 22 10:59 AM
To: Service; share.feedback
Cc: Deep Kalra; [email protected]
Subject: Re: Fw: VB: Flights status [Reference:120229-023191]
Poor service I have been following snice 29 Feb. Waiting for your busy managers to call.
I am back in DELHI .In case you are intrested call on 94
Regards
Harish
& On Sat, 3/17, Siddharth Khubchandani wrote:
From: Siddharth Khubchandani
Subject: Re: Fw: VB: Flights status [Reference:120229-023191]
To: [email protected]
Cc: [email protected]
Date: Saturday, March 17, 7:04 AM
Your feedback has been submitted successfully.
Your Reference ID : #120317-021541
& On Fri, 3/16, Siddharth Khubchandani wrote:
No repply no contact till date.
From: Siddharth Khubchandani
Subject: Fw: VB: Flights status [Reference:120229-023191]
To: [email protected]
Cc: [email protected], [email protected], [email protected]
Date: Friday, March 16, 2:30 PM
Goodeveing Deep
I have been chasing with your compavy snice 29 Feb requesting them incase there has been any shedule change in my booking. Pls ref to my email below till date I have not recived any reply from your company. Finally on monday my nice contacted your company and spoke to Bharat in delhi office and released that my fear was correct that there has been a change in my flights by the airline .i am not upset about the change but have a concern that your company never responsed to my mails and when I had requested Bharat to send me my e-tkt he did send. I had also requested him to contact me to Manoj (TL) or Rahul (Manager) for which he said that they are not avaiable and will call me. This never happened. Later on 13 March I again called your company and got contacted to your chandigarh office where we got contacted to Navpreet who send me the tkt and connected me to her Tl Amanpreet totally useless. She had promised me that she will contact me to her manager or arrange a call back till 6.00 pm which never happened till date. This is not the frist time when make my trip has not informed me about my schedule change. I used your company in Dec and was flying with kingfisher and faced issues regarding the same issue. Even then nobody informed me about my change.
Few questions
Why should i pay service ffee when nobody bothers about the my bookings
Useless mangers.
Currently I am in blr incase you guys are intrested in talking to me pls call my nephew Siddharth on 9818435454
Regards
Siddharth
&-- Forwarded Message &--
&-- Vidarebefordrat meddelande &-
Från: Harish Karam
Till: MakeMyTrip
Skickat: måndag, 5 mars 2012 16:06
Ämne: SV: Flights status [Reference:120229-023191]
Dear Sir
Soon, I will be leavng For India, So please rescheduleds my flights from delhi on 16mar after 15: 00 hour and back from Bangalore on 21st march to delhi after 17:00 hour. Please send me new E-ticket.
Thanking you
With Regards
Harish
Från: MakeMyTrip
Till: [email protected]
Skickat: onsdag, 29 februari 2012 13:43
Ämne: Flights status [Reference:120229-023191]
Response
Dear HARISH KARAM, Thank you for contacting MakeMyTrip.com. A Reference ID 120229-023191
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or 91-124-4628747 (from networks in and outside India).
Warm regards,
Team MakeMyTrip.com
P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
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