Dear Sir/Mam,
I had problem with my new Passion Pro which I have purchased on 7/12 @ Venkanna Motors Patancheru, Hyderabad.
The vehicle is getting frequently Stopped when excellator is slowed down.
i have visited the Show room on 14/12 and the service people attended the requested and he told that there is a problem in Excellator cable problem and he Adjusted that problem.
Today 15/12 also I had faced the same problem, Again I visited the same show room which I have took the vehicle.
The Show room Sales Manager (Srinivas, Sri Venkanna Motors, Patancheru, Hyderabad) behaved Very rudely and he stated the following words.
1. This is my show room who the held are you asking me and if you have any concerns go & talk with manufactures (Hero)?
(If we need to approach manufacturers for this kind of problems why do you require branded showroom like this we can book online and get it delivered to our doorsteps.)
2. He asked me to go out of the show room. is this way to talk to customer? this is not a free vehicle or gifted vehicle.
we look for the brand and purchase the vehicle. I am really surprised to face such a kind of people appointed in your show rooms
Unnecessarily we will not argue with the showroom people unless otherwise the problem is very critical. In fact this kind of conversation will kill my time.
AS a branded Manufactures I hope you will understand the problem and solve it ASAP.
I would like you to take strong action against on this Sales Manager (Srinivas) as I being customer feel that I have been neglected.
As Hero Honda Is branded vehicle manufactures I definitely feel that proper necessary action will be taken in solving my problem.
Vehicle Information:
Customer Name: KANAKALINGESWARA RAO BATHINA
Vehicle Model: Hero Honda Passion Pro (Self with Spokes)
Engine# HA10EDBGL69571
Chassis# MBLHA10EVBGL02300
Date of Purchase:07/12
Showroom Details:
Sri Venkanna Motors Pvt Ltd
Plot No.26, Ramachandra Reddy Colony, NH-9, Ramachandra Puram
Patancheru Medak – 502032
Contact# 08455-240183
Please feel free to contact me in any time.
Thanks
Vara Prasad Bathina
Contact Num:9866438664
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