After depositing my car for accident repair i wrote number of email and made numerous calls to customer care number 1500 209 556 and also to executives from HIND MOTORS MOHALI.
I have deposited my car on 03 Nov for accident repairs. Merely with the hope that prompt action will be taken and i will get my car back in time i have towed my car for 250 kms from Faridkto to Mohali. i was assured that car will be repaired in 15-20 days and at the most 30 days.
Today is 10 Dec and i surprised to find that spare parts were demanded on 20th of Nov.
On 07 Dec i was told that spares are delivered and vehicle will be delivered in two days.
Today is 12 of Dec and i am still waiting for confirmation regarding repair.
GM Mr Chug at Mohali is not approachable and lower staff and giving pills only.
i regret my decision on buying FIAT and i can bet to you that with this kind of response you will never be reliable brand.
Is there anyone from FIAT who can take responsibility and work for customer satisfaction or goal finishes merely after selling off the car?
No of times call center executives has assured me of raising the level and getting a call back... all in vein
This kind of response and false assurance can earn bad name and nothing else.
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