Dear sir its the reminder cum fresh complaint against the one filed on 07/02 by me i.ei Mrs neelam thapliyal from dehradun. I bought Honda activa on 02/04 chassis no. ME4JC445C98011150 engine no. JC44E0011017 vehicle registration no. UK07Z1131 from ESS ELL Motors446, Rajpur road dehradun. My free service details are
1) 26/04/09 325km
2) 26/07/09 1725km
3) 30/10/09 2838km
4) paid service 07/02 3730km
Fourth service was made paid by ESS ELL motors P{atel nagar Dehradun because I was late due to sudden death of my beloved father.
After 4th service acid got discharged from the battery which has left indelible marks on th front mudguard/ fender. On reporting the matter to the said service centre I was told that it would be a paid service as your vehicle has dents in it. Dents on the scooter occurred because it slipped on the wet road and vehicle has poor control on such situations unlike my previous vehicles.
I reported this matter to the said agency after the first service for which they advised me to leave th vehicle for atleast four days to have insurance claim. i couldn't make it because of my job obligations.
The said agency in the past persuaded me to have teflon coating done on the scooter as the company colour gets faded soon. As I refused to do the same they took hostile attitude against me after that and refused every cooperation since then. I called Gurgaon office on 18/02 and i was told that area manager will have a look on the vehicle but no one has contacted yet.
Sir i purchased the vehicle on the recommendations of my friend Deepika khatri who owns three activa in the family. She was given excellent service by Paradise Honda Mohabbe wala dehradun.
With type of vehicular problem and its deffects I have faced and the callous behaviour of Mr narender Batra Manager of Ess Ell Motors Patel Nagar Dehradun I am feeling the vehicle has become a liability on me rather that being a proud owner now.
I request u to take corrective measures on your part to redress my grievances and eliminate the faulty design problem in the vehicle. Moreover Ihave decided not to visit Ess Ell Motors Patel Nagar in future. My phone no 01352532053 M 9997289494 Husband's no 9411730238
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