Dear Sir,
My father has brought me a ACTIVA on dtd.21.09.2009 from Gugnani Motors, Bhubaneswar. After all my FREE service coupons I have gone for a normal check up on dtd.18.08.2010. When the service advisor from the said dealer has asked me to change the oil & Gear oil as well as the spark plug, Air filter, oil filter, I have replace all the components they have asked me. Even they have charged me the service charges as per actuals. But from that day i am facing problem with the riding of scooter. I have struggled with the breaking systems of the scooter & even I have heard about some sounds that are coming from the rear part of the scooter with difficulty in riding. So I have again come to the service center of the said dealer for the check up on dtd.25.08.2010. this time as per the advice by the service adviser there is the problem with break shoes & needs to be changed & it will be fine after the change. So I have agreed with the service advisor & carry on the service process.
Here is the problem now that even there is the change of all the above components the problem persists even it is more acute that the scooter is not at all running. Even if we are trying for the ride, the rear drum is getting so hot that there comes the smell of some burning enamels. And the scooter is running like some body is pushing back. My home is about 30 Km from the dealers service point & I am busy person working as a Sales head in an MNC. If we are going for a formal service to our scooter & getting such hectic situation then tell me what would be the next step for this. I am totally fade up with the service activity by Gugnani Motors service persons. I think they are not properly investigating the matters/ complaints but just going on for the spare parts changes. If this is the case no way I am sure that tomorrow I go there & they will ask for the changes of the some spare parts but the thing is that my problem is not going to be solved. What is the logic behind the normal check up & to which I am suffering for.
This is my polite request to the concern that my problem should be resolved otherwise I will go for consumer forum.
Thanking you,
Gyana Ranjan Sahoo
Mob:9938871424
Pipli
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