Ch. Narayana Reddy
Venkatadari Polam
Mirayalaguda
Nalgonda
29.12.2010
The PRO
Honda Motors
Hyderabad
Sub: Failure of Activa Honda Engine and avail of warranty services, Reg.,
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E0370012 on 09-12 from the dealer, Sri Vigneshwara Motors, code no.-AP130001. The activa has 5 years warranty. The engine of our active failed within one year in spite of having the warranty given by the dealer. We have availed the motor services within the time mentioned in the book. The Honda has been given for the first service within the kilometer limits, but the date has been extended. We have been charged Rs.60 for the continuation of warranty.
The engine of activa failed within the stipulated time. I have given the vehicle for the servicing at Sri Vigneshwara Motors on 02-12. The dealer demanded Rs.4, 950 for replacing the equipment. He did not intimate us about the charges in the beginning as we were in the perception of free charges.
We requested for the replacement of Chouque right in the second month of the vehicle purchase. But he replaced the chouque on 15.12. i.e, . after eight months. I feel this is not the proper way to render customer services. I am really disappointed because I have been a very good customer of yours since many years. Our family own 2 Activas and two other Honda bikes of your esteemed company. I am not satisfied with the response of the dealer.
I request you to relieve the vehicle according to terms and conditions at the earliest.
Thanking you
Yours truly,
Ch. Narayana Reddy
Contact No.-9030962852
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