I booked my honda activa at My wings auto, Pune in Jan. They quoted a price of 49.5K at the time and asked me to deosit 1, 000. After 2 months of wait they called me march and said he price is now revised and now pay the revised price. As usual the dealer/honda had a fine print saying the price can be changed at their will.
So although legally they are correct there are few things that break the customer trust here.
1. Nowhere in the sales conversation anybody said the price may change and you have to pay the revised price.
2. Whe customer is ready to pay the full price - hnda accepted only 1000 - hence not commiting to the price.
3. Wait is from honda side and certainly not from the customer. If honda is slow in production - why should customer pay extra money for their at will revisions - and this besides the long waits!!
4. Fundamentally - After giving a quotation to the customer - isnt there any trust factor - that honda should live upto?
Whats worse is when I spoke to the sales manager at the dealership - the defence is "the whole auto industy is htis way". so its suprising to see this as the excuse that if someone broke trust - it is fine for me also.
Regards
Kaustubh Pendharka
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