Malwa Motors Pvt. Ltd.
Lajpat Nagar-II
New Delhi-24
21 March
Sub: Complaint regarding servicing
Sir/Madam,
I beg to state that I, Ved Prakash purchased a Activa DLX of white color with Invoice no.10IN05281 on 21 February. After one month I went at your service station at Okhla regarding the servicing of my scooter. First I called the Service Station to have an appointment, but to my astonishment I was denied the appointment and was told to come directly and promised servicing within two hours.
I reached there at 11.20 am and was forced to sit idle for two hours as they started their work around 2.30 pm. I was frustrated but could not do anything. If had been given a prior appointment would have saved my precious time. I would like to ask does the Honda Company not have any importance for the costumer’s time.
My scooter has covered only 150 km. According to your 1st Free Service the whole scooter should have been serviced but only the Engine oils were changed and my scooter was returned. No other services were given as promised. I fail to understand why the company with such esteem reputation in the market fails to keep its promises made to the costumers.
I shall be highly obliged if you look into this matter personally and make me convenient to see that such practices are not repeated not only with me but others as well.
Thanking You
Yours Sincerely
Ved Prakash
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