Honda Activa
Defective activa

O

CONSUMER COMPLAINT DEPT

Honda Motorcycle & Scooter India Pvt. Ltd.

Plot No. 1 & 2, Sector 3

IMT Manesar

Dear Sirs,

Sub: Manufacturing defect of Honda Activa Scooter, Model No. SCV110B, Date of Purchase 28/02.

Ref.: Vehicle frame No. ME4JC44 8BB8075366

Engine No. JC44E 1186182.

Dealer code No. GJ 020002.

I, the undersigned, is partially physically handicapped having problem with my right leg. To avoid the difficulties of starting by manual kicking, I choose buying an auto start scooter from a reputed MNC like Honda. After purchase of the scooter having details referred above, I experienced following problems on the scooter.

1) Every alternate day the fuse of the auto start electrical circuit mechanism of the vehicle blows off. This paralyses the complete system including side lights, head lamp and auto start mechanism. The series of such incidents happened are on 05/03, 10/03, 25/04, 02/05 and 05/05. Exhaustive efforts to resolve the problem by your dealer viz. M/s Downtown Honda at Chhani Road, Vadodara and Karelibaug Vadodara did not succeed.

2) In addition, the bulbs fitted on the side lamps and head lamp are coming out automatically and needs to be refitted by approaching your dealer.

Over a period of time, to hide the incompetency, the local dealer started showing excuses that such problem has arisen perhaps because of maintenance done by other than authorized mechanic. This itself is a wrong assumption on the part of your authorized dealer as no customer will dear to give the new vehicle to any unauthorized mechanic after 10 days of taking delivery.

As an honest customer I expect the following from your esteemed organization:

1) To replace the defective scooter immediately, as your competent dealers are not able to rectify the route cause of the problem even after trying for more than seven times.

2) Compensation towards petrol expenses incurred for to & fro transportation of the vehicle to your service centre of Rs. 700/- at Rs.100/- per trip.

Thanking you and looking forward to a positive action from your end.

Thanking you