I, T.S Sali, residing in Wayanad, Kerala, had booked a Force Silver Metallic Honda Activa on June 5th with an advanced payment of Rs.1000, with a promise of delivery by December.
At the instance of vehicle not being delivered on promised date the customer was forced to intimate the agency, KTC Honda Kalpetta, regarding the same. It was informed that the Honda Company had stopped the production of the vehicle with specified colour. The customer was only given the options to choose from the other available colours, with an assurance of delivery with in 2 months. The customer booked a white Activa and after 2 months on further enquiry by the customer, he was asked to wait for few more months. Unsatisfied with the service provided, the customer in person contacted the agency and was given another date for the delivery. After few days the customer was asked to make the full payment along with the expenses for insurance, registration and accessories. Making the payment on the same day he was guaranteed the delivery within 10 days. Since the promise was not fulfilled even after the said time, the customer demanded an explanation but the agency failed to provide it.
The vehicle was planned to be gifted to my nephew on 24th January. Failing to keep my word I was mentally put down. Prolonged waiting tested my patience to a great extend. Being totally disappointed with the service provided, I now decide to cancel my booking and demand my money back. I assert my right for the compensation for the:
1. delay in service
2. ill-treatment
3. mental suffering
4. Other additional expenses
In case of not addressing the customer’s grievances immediately, the customer would initiate the legal proceedings without any further intimation.
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