Dear Honda
Pls chk the response fr Ring Road Honda below:
They have accepted to get windshield replaced realizing the fact that this was their mistake (acceptance in bold in their mail below).
But now they are refusing to do so as this is delayed for one year.
ON BOTH THE OCCASIONS i.e on 05/12 at mileage of 58113 kms & on 29/05 at mileage of 67686 kms (while servicing of the car) I HAVE REQUESTED TO GET MY WINDSHIELD REPLACED BUT THEY CAME OUT WITH AN EXCUSE OF NON AVAILABILITY OF WINDSHIELD.
I kept on requesting but they kept on delaying it for non availability.
THE CHEAT POLICH OF RING ROAD HONDA SAYS, KEEP ON DELAYING THE THINGS ON BASIS OF NON AVAILABILITY N THEN TURN IT ON TO CUSTOMER THAT THIS IS DELAYED FOR 1 YEAR SO WE WOULD NOT BE ABLE TO GET IT REPLACED.
THIS SOUNDS REDICULOUS.
IF THEY WILL CHECK THEIR RECORDS EVEN MY Registration certificate & Driving License ARE LYING WITH RRHONDA SINCE THEN.
Bottom line:
1) THERE WAS NO DELAY FROM MY SIDE.HAVE REQ SEVERAL TIMES BUT THEY KEPT ON DELAYING FOR NON AVAILABILITY
2) THEY HAVE ACCEPTED THAT THIS WAS THEIR FAULT AS WINDSHIELD WAS NOT FIXED PROPERLY
3) THEY WERE TRYING ALL THE TIME TO GET THIS FIXED THROUGH MY INSURANCE POLICY SO THAT THEY ARE NOT SUFFERING ANY LOSSES FOR THEIR MISTAKE.
4) WHY SHOULD I BE LOOSING ON NO CLAIM BONUS ON MY POLICY FOR A MISTAKE THAT WAS COMMITTED BY RRHONDA
5) IS THERE ANY RESPONSIBILITY FROM DEALERS RIND ROAD HONDA’S SIDE TO CHECK WITH THE CLIENT REGARDING FIXING OF WINDSHIELD REALISING THE FACT THAT THIS WAS THEIR MISTAKE.
Pls advise where have we gone wrong. We should not have trusted RR Honda at first place. They are just smart in skipping with their responsibilities.
The fact is that they were trying to get it fixed through insurance company so that they don’t have to pay from their own pockets.
SOMEONE IS TRYING TO WASH HANDS FOR THEIR OWN MISTAKE WHICH IS TOTALLY UNACCEPTABLE.
AS I KNOW RR HONDA WILL DO NOTHING FROM THEIR SIDE.THEY ARE SITTING THEIR JUST TO MAKE THEIR OWN MONEY.
THEY HAVE TO DO NOTHING WITH BRAND HONDA.
WOULD REQUEST HONDA TO INTERVENE & KINDLY GET THIS FIXED.
Thxs so much
Namit Chauhan
From: crm_ggn [mailto: [email protected]]
Sent: Thursday, September 22 9:22 AM
To: Namit
Subject: Reference to your car vide regn_no. - HR26AG1714
Dear Namit Chauhan,
Greetings!
This has reference to concern registered in Honda regarding your Honda City vide Regn_No.- HR26AG1714..
We sincerely apologize for the inconvenience caused to you and deeply regret for the circumstances that led to your dissatisfaction. We assure you, however, that we remain strongly committed to the goal of providing the ultimate in customer satisfaction. During our telecom discussion you have informed that your vehicle windshield was replaced last year on dt. 08/08 & within 20 days a crack was observed which you showed to our workshop. After inspecting it was committed to you that the windshield will be replaced & you are requesting to do the needful for the same.
The same has been discussed by you with our Bodyshop Manager. Once again we would like to inform you that after a year it is not possible to the needful against the same wherein your vehicle has also reported to our workshop twice for service on date 05/12 at mileage of 58113 kms & on 29/05 at mileage of 67686 kms. During these service period such issues were not informed from your end. Thus, the windshield would be replaced on payable basis. Please inform us in advance of your visit at our workshop for the resolution of your concern to avoid any inconvenience.
Assuring you of our best services at all times and look forward to a mutually rewarding relationship in future. Further for any query or assistance please contact the undersigned.
Thanks & Regards,
Archana Kulshrestha
Manager - Customer Relations
Mob. No. # 9540072444
From: Namit
Sent: Tuesday, September 20 6:57 PM
To: 'Customer Relations'
Cc: '[email protected]'
Subject: RE: Kind Attn: Mr. Namit Chauhan
Dear Customer Service Manager
Kindly note that RR Honda body parts manager Mr Pramod checked crack on my my replaced new windshield (as per mail attached below) & confirmed that crack was b’cos of lapse from their side in fixing new windshield..He even agreed to get it replaced FOC realizing that this was their error.
After that they kept on delaying the things for one or other reasons.
Today Mr Pramod called after been approached through HONDA, informing me that he will be get it replaced through my insurance policy & I have to bear some expenses too.
Pls advise 2 things:
1) Why should I be paying for any lapses which occurred from RR Honda’s side
2) Why should I allow them to claim money fr Insurance policy & loose my No claim bonus.
This type of practice is unethical & totally unacceptable. Looks like we are dealing with unprofessionals
OUR ALL HONDA CARS ARE SERVICED/REPAIRED BY RR HONDA SINCE WE BOUGHT THEM.
STILL LOOK AT THE TRATEMENT THEY GIVEN TO THEIR REGULAR CUSTOMERS & SPOILS THE BRAND NAME.
WOULD EVEN REQUEST TO CHECK REVIEWS & COMPLAINTS ABOUT THIS DEALER ON INTERNET.
Hope HONDA will intervene to value their regular customers & will ensure that these type of unprofessional dealers are not taking client/consumers for a drive.
Thxs so much
Namit Chauhan
From: Customer Relations [mailto: [email protected]]
Sent: Monday, September 12 6:53 AM
To: Namit
Cc: [email protected]
Subject: Kind Attn: Mr. Namit Chauhan
Dear Mr. Chauhan,
This is in reference to your mail received by us.
We are understanding the details of the matter from our dealership M/s Ring Road Honda, Gurgaon and request you to kindly bear with us. I
For any further concern/query, please contact us at 1800-113-121or 011-39898918.
Assuring you the best of our services at all times.
Regards,
Rajneesh Raheja
Customer Relationship Management
Honda Siel Cars India Ltd., Greater Noida
09/09 04:23 AM To
cc
Subject Honda Car India Service Feedback Information
Guys
This is pending for almost an year. Initially it was delayed for non availability. Not sure what the delay is?
We are relying on brand HONDA.Hope someone will take it on priority basis.
This has to be fixed asap
Thxs
Namit Chauhan
Date: 08/21 04:23AM
cc: [email protected]
Subject: Honda Car India Service Feedback Information
Service Feedback Details
Name: NAMIT CHAUHAN
City: GURGAON
User Pincode : 122002
Email: [email protected]
Telephone : 0124-9811317784
Category: Service
Model: CITY 1.5 EXI
Year : 2006
Car Reg. No. : HR 26 AG 1714
Dealer: Ring Road Honda-UDYOG VIHAR
Comments: To
The concern
Kindly note that one of your authorized dealer Ring Road Hinda Gurgaon got my windshield replaced few days back. Within coupls of days it started cracking fr the left side corner without any damage fr outside. Same was informed to the lady n someone was supposed to visit our place to chk it out. But till now no one turned up. Even the mail was floated to their MD but we didn’t get no response.
Either glass was not fixed properly or they are not using original Hinda windshields.
Could someone fr Honda investigate into it so that dealers are not damaging image of Honda.
We have seen few more complaints abt the same dealer on online consumer forums.
Looking for prompt response.
Namit Chauhan
Sent: Wednesday, August 18 3:39 PM
To: '[email protected]'; '[email protected]'; '[email protected]'
Subject: Honda city reg no HR26 AG 1714
Importance: High
Pls pass this on to your MD
To
Managing Director
Ring Road Honda
Gurgaon
Hi
Recently got windshield replaced for my Honda city reg no HR26 AG 1714 through RRHONDA.
To my utter surprise I realized later on that there is a small crack at the corner on left hand side of the glass which is increasing day by day.
This might be for the reason that glass in not been fitted properly. Really fail to understand how can it happen even though RRHONDA took 8 days to fix it.
Could you pls look into it & get it sorted.
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