Hi, My name is Sonal Ramchandani and I have purchased Alto LXI from Rana motors pvt ltd. in Aug this year and while purchasing the executive told me that if I do 3 services from their service station then they will give me 4th and 5th as free services. But in my first service i realized that their service station is very very bad!!! and its just spoiling the Maruti brand trust which they have built over the years.
Check out below reasoning for my opinion.
1. Pick up guy came 2 hr late to pick up my car and nobody informed me about that, i was following up with them and their customer service did not had any clue about him.
2. While giving the car I was assured about good touch up work, but when i got the car it was not done / incomplete.
3. I paid for 2000 rs for anti rusting, while purchasing the car, which dealer told me, will be done in the first service and they will give us 3 year warranty card for the same. Now post service i have not got anything form the service station that the same is done.
4. I was also promised for left side mirror, and that was also due on 1 service... but for this i had to coordinate for about half a day between the service station guy and the dealer... and when I got the car the left side mirror was of different color…..wow
5. I got my car after 27 hrs!!! Normally service is done within 3 hrs.max.
6. I told couple of issues which i was facing while driving, like gear shift issue, Wobbling of car while driving, car become heavy with a/c switched on, lot of noise, etc... none of them got resolved / answered...
7. Inspite of 3 reminders they are not bothered to revert back on my queries...
Guys pls read this before giving your car to them for services...
Name and address of the service station
Rana Moters Pvt ltd
C-47, OKHLA INDUSTRIAL AREA, PHASE-11
NEW DELHI-110020
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